Lancôme Counter Manager, John Lewis Trafford Centre (37.5 hours)

Avature; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in luxury beauty is seeking a dynamic Account Manager to lead a passionate team. This role offers the chance to develop your business acumen while driving sales and creating memorable customer experiences. You will inspire your team to excel, embrace digital tools, and organize engaging events that connect with the community. With opportunities for personal growth through training and education, this position is perfect for those looking to advance their career in a vibrant and inclusive environment. Join us in our mission to provide the best in beauty to consumers worldwide!

Benefits

Competitive Salary Package

Excellent Benefits

Discounts across L’Oréal Portfolio

Training and Development Programs

Qualifications

• Strong business acumen and experience in retail management.
• Proven success in leading teams and achieving sales targets.

Responsibilities

• Lead the team to achieve store business objectives.
• Drive brand awareness and sales through exceptional service.

Skills

Business Acumen

Sales Analysis

Inventory Management

Team Leadership

Event Planning

Microsoft Office

Digital Business Tools

Client Relationship Management

Education

Experience in Retail Management

Tools

Microsoft Office Suite

Job description

No one captivates French elegance like Lancôme. We want to empower women and men, making them feel more confident by offering a personalised and luxury consultation for skincare, make-up, and award-winning fragrance. You will be leading an expert team driving brand awareness and sales while making each of our customers feel special every day.

This is an incredible opportunity to develop your already strong business acumen, apply creativity to your business model, and as a result, drive sales for a prestigious luxury beauty brand. You are a dynamic self-starter and have experience leading and developing a team. You thrive working independently as an Account Manager.

You demonstrate agility and resilience with your proven experience working in a fast-paced retail environment. Passionate about exceptional service, you inspire and drive your team to shared success while offering a world-class experience for our diverse customer base.

You’ll have the opportunity to attend Lancôme training and education as well as benefit from L’Oréal learning opportunities so you can develop yourself within your role, opening up career paths such as becoming a Make-Up Artist, Business Manager, or Area Manager.

Mission:

To lead and drive the team to achieve store business objectives.

To be successful you have…

• Excellent business acumen including sales analysis, inventory management, and organizing staffing.
• Proven success achieving personal sales targets while leading a team to achieve and exceed their targets.
• Develop and coach the team on counter to perform at the best of their ability and work on their personal development.
• Experience delivering on counter events as well as the initiative to create events to drive your business in the community and store.
• Proficient in Microsoft Office applications.
• Embrace digital business tools and be an ambassador for these within your team.
• Identify business strengths at store level and use initiative to coordinate with retail and training team for actions to maximise selling opportunities.
• Devise retention strategies for the individuals on counter.
• Develop positive relationships with department store floor managers and head office.
• Be a brand ambassador with your attitude, eventing, and on-brand grooming.
• Convey passion and master storytelling to our clients.
• Connect with our clients by providing good solutions and after sales/clienteling.
• Ability to work flexibly during retail hours, which is likely to include evenings, weekends, and holidays (except Christmas day).

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing discounts across the L’Oréal portfolio.

At L’Oréal, we take pride in creating a diverse, equitable, and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote, or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.