Fenty Counter Manager- Manchester

Kendo Brands, Inc.; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits a dynamic Counter Manager for a prominent beauty brand at Selfridges in Manchester. This role is pivotal in leading a team of talented Makeup Artists, ensuring they embody the brand's essence and deliver an exceptional customer experience. You will be responsible for driving sales, managing budgets, and executing engaging in-store events that resonate with customers. If you possess a passion for the beauty industry, a strategic mindset, and a knack for inspiring others, this role offers a chance to thrive in a vibrant retail environment and make a lasting impact on the brand's success.

Qualifications

• Previous experience in luxury retail and high-level makeup artistry required.
• Ability to lead and motivate a team while achieving sales goals.

Responsibilities

• Manage and inspire a team of Makeup Artists to deliver exceptional service.
• Drive sales goals, manage budgets, and execute in-store events.

Skills

Makeup Artistry

Customer Service

Sales Strategy

Team Leadership

Conflict Resolution

Education

Experience in Luxury Retail

Retail Management Experience

Job description

Counter Manager- Selfridges Exchange, Manchester
Maternity Cover- 37.5 hours

Position Summary
As a true ambassador for Fenty Beauty & Fenty Skin by Rihanna in Selfridges, the Counter Manager will manage the counter in Selfridges. This role is responsible for the management of Fenty Retail Artists and ensures that the team represents the brand according to guidelines; plans staffing rotas and coverage within budget; drives daily/weekly/monthly/annual sales goals; manages testers, samples, and other non-sellable goods within budget; executes in-store and out of store events and delivers an exceptional customer experience. This position collaborates with the Sales and Education Manager as well as works closely with both Regional & National Field Sales Manager and National Education Manager to educate, coach and develop team skills.

Requirements/Responsibilities

• Manage, inspire and motivate a team of full/part time Makeup Artists including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.
• Set the example in exceptional product knowledge and service; lead team of Artists to create a flawless customer experience and build a loyal clientele base to drive sales.
• Manage sales goals and payroll investment to achieve financial goals.
• Build and implement an effective clientele program that drives loyalty, drives sales and supports the achievement of sales targets.
• Create in-store activations and clientele programs aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.
• Take a strategic approach to building and developing the brand business within the store.
• Build strong, effective relationships with Selfridges management and within Kendo to drive strong business results and implement best practices.
• Develop a plan to continually develop and refine the sales, artistry and customer service skills of the team.
• Manage the tester and samples budget and ensure orders are placed on time to support the business.
• Models respect, initiative, enthusiasm, and flexibility at all times; representing the brand in a professional and ethical manner at all times, following all Kendo, brand and Selfridges guidelines.
• Builds effective, positive and collaborative relationships quickly with team and store partners.
• Excellent personal grooming standards.

Profile

QUALIFICATIONS
Previous experience working in a luxury store environment. Accomplished, high level make-up artistry background. At least 2 years of retail experience at the same level managing an account. Proven ability to be strategic with strong business acumen. Can demonstrate experience of building and executing clientele strategy. Ability to lead, develop and motivate staff including conflict/resolution and problem solving skills. Experience in forward planning and achievement of financial goals. Proven track record of success as a Business Manager. Strong customer service, clientele and communication skills. Excellent organization skills to plan & execute in store events. Have strong commercial awareness.

PERSONAL ATTRIBUTES
Self-starter. Confident and professional. Must be a candidate who demonstrates a real knowledge and passion for the beauty industry. Someone who is adaptable. Energetic, modern, with a firm yet fair approach. Demonstrates a drive for results. Conducts self in a professional and courteous manner to maintain positive brand image. Must be able to speak knowledgeably about Rihanna.

Additional Information

COUNTER MANAGER - FENTY BEAUTY

About Kendo
Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships.

• “CAN DO” SPIRIT: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals.
• ADVOCACY, DIVERSITY & INCLUSION: We recognize + celebrate the full spectrum of personal identities. We create safe spaces, so everyone’s voice is heard. We listen with humility and act with courage.
• STORYTELLING: We tell authentic stories like no one else: It’s our key to inspire trust and build relationships, rallying our people, partners, and consumers around our brands.
• RESILIENCE: We embrace challenges as opportunities: Change is ever constant, and agility is our strength.
• PRODUCT EXCELLENCE: We put the consumer first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

The Kendo house of brands currently includes: KVD Beauty, Ole Henriksen, Fenty Beauty & Fenty Skin.

FENTY BEAUTY BY RIHANNA
Rihanna was inspired to create Fenty Beauty after years of experimenting with the best-of-the-best in beauty—and still seeing a void in the industry for products that performed across all skin types and tones. She launched a makeup line “so that people everywhere would be included,” focusing on a wide range of traditionally hard-to-match skin tones, creating formulas that work for all skin types, and pinpointing universal shades.

Fenty Beauty products are designed to feel lightweight, even as they deliver buildable coverage that effortlessly layers, to ultimately “make skin look like skin.” Most importantly, Rihanna creates makeup to inspire: “Makeup is there for you to have fun with,” she says. “It should never feel like pressure. It should never feel like a uniform. Feel free to take chances, and take risks, and dare to do something new or different.”

FENTY SKIN BY RIHANNA
Inspired by her global lifestyle, Rihanna brings together ingredients from around the world and pairs them with skincare powerhouses, such as hyaluronic acid and niacinamide—for clinically proven results. Driven by that bad encounter with a harsh product, she’s prioritized clean formulas that are also vegan and gluten free. The packaging? Earth-conscious: Think more recyclable materials and smart refillable packs that feel luxurious. Plus, she’s elevated the entire experience with supple, unique textures and warm, delicious scents.

Seniority level

• Mid-Senior level

Employment type

• Temporary

Job function

• Sales and Business Development
• Industries
• Personal Care Product Manufacturing