Assistant Manager Counter Lead

The Estée Lauder Companies Inc.; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Counter Manager to lead sales initiatives and enhance brand presence in a busy retail environment. This role involves driving sales turnover, ensuring exceptional customer service, and maintaining retail standards. The ideal candidate will be a dynamic leader with a passion for consumer engagement, capable of leveraging digital tools and social media to elevate brand visibility. Join a team that values creativity and excellence, where your contributions will directly impact the success of the brand and the satisfaction of consumers. This is an exciting opportunity to grow within a renowned company and make a real difference in the retail landscape.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development and understand commercial aspects.

Responsibilities

• Drive sales turnover and market share through consumer focus.
• Ensure excellent service and retail standards are maintained.
• Manage daily operations and stock replenishment effectively.

Skills

Sales Maximization

Customer Service Excellence

Retail Standards

Effective Communication

Organizational Skills

Commercial Awareness

Education

Experience in Retail

Job description

Counter Manager, Trafford Boots, 37.5 hours over 5 days

Description

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by:

1. Reflecting a credible and professional Brand image to all internal and external consumers at all times
2. Maximising sales through selling, providing excellent service and retail standards
3. Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
4. Understanding daily/weekly targets
5. Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
6. Keeping up to date with competitor activities and missed opportunities
7. Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
8. Delivering the Brand Strategy, ensuring the delivery of an effective local plan
9. Planning and implementing local marketing & events initiatives, aligned to Retailer activity
10. Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
11. Being an Ambassador for the Brand - leading the way to ensure Brand values are represented and brought to life
12. Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
13. Using digital tools to ensure knowledge is kept up to date
14. Delivering a consumer recruitment and retention strategy to grow a loyal consumer base
15. Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs

Operations

1. Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
2. Reviewing retail standards on a daily basis ensuring they are maintained to the required standard
3. Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes
4. Ensuring that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
5. Ensuring all information requests are fulfilled accurately, within deadlines set
6. Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
7. Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
8. Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits

Commerciality

1. Managing daily replenishment, taking appropriate action where necessary
2. Maximising sales performance by utilising all commercial reports before making commercial decisions
3. Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
4. Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control
5. Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines
6. Identifying trends and making suggestions to enhance product performance

Qualifications

1. Experience in a fast-paced retail and/or consumer facing environment
2. Ability to drive self-development
3. Commercial understanding and awareness of the industry
4. Effective communication, organisation and prioritisation skills

Counter Manager, Trafford Boots, 37.5 hours over 5 days