Estates Services Officer

Goodman Masson; Greater London; On-site; GBP 28,000 - 30,000; Part time

Job summary

Goodman Masson are partnering with a London social housing organisation to recruit an Interim Estates Services Officer. This hands-on role covers estate inspections, contractor monitoring, waste management, resident engagement and admin support, with a focus on delivering high standards across communal areas.

The successful candidate will be proactive, well-organised and comfortable working on-site and in an office, with strong customer service and a drive for continuous improvement.

Qualifications

• Strong organisational and administrative skills.
• Effective written and verbal communication with a resident-focused approach.
• Ability to manage competing priorities in a busy operational environment.
• Proactive, practical approach to resolving issues and maintaining service standards.
• Full, valid UK driving licence.

Responsibilities

• Contract Monitoring: support the coordination and monitoring of grounds maintenance, caretaking and waste management contractors, tracking service delivery and escalating performance concerns.
• Estate Inspections: carry out regular inspections of estates, blocks and communal areas to assess cleanliness, grounds maintenance and overall standards.
• Waste Management: monitor bulk waste collections, investigate fly-tipping and waste-related issues, and liaise with contractors to ensure timely resolution.
• Resident Engagement: respond to resident enquiries and complaints professionally, providing updates and supporting initiatives to improve estate standards and waste management.
• Service Improvement: identify recurring issues and opportunities to improve service delivery, contributing to estate management initiatives and resident engagement activities.
• Administration: maintain accurate records of inspections, contractor activity and resident communications, update databases, and raise purchase orders as required.
• Operational Support: assist with ad hoc estate management tasks, problem-solving and escalation of issues to the relevant management team.

Skills

Organisation

Communication

Customer service

Prioritising

Problem solving

Driving licence

Tools

Microsoft Office

Job description

Goodman Masson are currently working with a London social housing organisation to recruit for an interim Estates Services Officer.

Pay - £20 - £22 per hour INSIDE IR35

We are currently recruiting for an Interim Estates Services Officer to support the effective delivery of estate services across a residential housing portfolio.

This is a varied, hands-on role combining estate inspections, contractor monitoring, waste management, resident engagement and administrative support. Working closely with the contracts management team, you will help maintain high standards across communal areas and external spaces, ensuring issues are identified, reported and resolved promptly.

The successful candidate will be proactive, organised and confident working both on-site and in an office environment, with a strong focus on customer service and continuous improvement.

Key Responsibilities

• Contract Monitoring: Support the coordination and monitoring of grounds maintenance, caretaking and waste management contractors, tracking service delivery and escalating performance concerns.
• Estate Inspections: Carry out regular inspections of estates, blocks and communal areas to assess cleanliness, grounds maintenance and overall standards.
• Waste Management: Monitor bulk waste collections, investigate fly-tipping and waste-related issues, and liaise with contractors to ensure timely resolution.
• Resident Engagement: Respond to resident enquiries and complaints professionally, providing clear updates and supporting initiatives to improve estate standards and waste management.
• Service Improvement: Identify recurring issues and opportunities to improve service delivery, contributing to estate management initiatives and resident engagement activities.
• Administration: Maintain accurate records of inspections, contractor activity and resident communications, update databases, and raise purchase orders as required.
• Operational Support: Assist with ad hoc estate management tasks, problem-solving and the escalation of issues to the relevant management team.

Skills and Experience

We are looking for someone who can demonstrate:

• Strong organisational and administrative skills, with excellent attention to detail.
• Effective written and verbal communication skills, with a professional and resident-focused approach.
• The ability to manage competing priorities and work effectively in a busy operational environment.
• A proactive, practical approach to resolving issues and maintaining service standards.
• Good working knowledge of Microsoft Office and administrative systems.
• Experience within housing, estate services, facilities management or a similar operational environment would be advantageous, but is not essential.
• A full, valid UK driving licence is essential.