Estates Services and Admin Assistant

West Yorkshire Police; Wakefield; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Employee Assistance Service (EAS)

Cycle to Work scheme

Blue Light discounts

Company Pension

Job summary

West Yorkshire Police is recruiting an Estates Services and Admin Assistant to join the Estates Department at Wakefield HQ. You will act as the first point of contact for reactive repair requests and assist with planned maintenance scheduling, ensuring service levels and accurate records across key systems.

You should have experience in an office environment, be proficient with Microsoft Word and Excel, and be able to travel within the Force area for business purposes.

Qualifications

• Experience in an office environment.
• Proficiency with Microsoft Word and Excel.
• Ability to operate computer databases and associated systems.

Responsibilities

• Log, process and monitor requests; raise invoices and work orders.
• Liaise with contractors and staff to ensure KPIs and SLAs are met.
• Provide administrative support to the Estates Department.

Skills

Office experience

Travel for work

Tools

MS Word & Excel

Databases & systems

Job description

Estates Services and Admin Assistant
Estates and Business Services
Location: Wakefield HQ
Salary: £25,242.00 - £26,703.00 per annum
Contract: Permanent
Number of posts: 2 x Full time post

An opportunity has arisen to work as part of the helpdesk team within the Estates Department. You will be the first port of call for all of the Force's reactive repair requests as well as organising and arranging planned maintenance visits so that expected service levels are met and that accurate records are maintained on appropriate systems and databases.

Role responsibilities

• You will ensure the requests are logged, processed and monitored in accordance with agreed policies, procedures and processes and raise and problem solve invoices and work orders.
• You will be expected to liaise with Force Contractors, Estates Facilities Officers, Maintenance Officer and the external Estates helpdesk to ensure reactive repair performance meets Key Performance Indicators and Service Level Agreements.
• The role will also provide an array of effective administration services to all sections and staff in the Estates Department.

• Good working knowledge of and ability to operate a range of computer databases, packages and systems
• Experience of working in office environment
• Ability to use Microsoft Packages such as Word and Excel
• Ability to travel around Force area for business purposes

Benefits of working for us

• Generous annual leave entitlement
• Access to the Employee Assistance Service (EAS), offering 24/7 support, helplines, and wellbeing resources.
• Option to participate in the Cycle to Work scheme.
• Access to the ‘Blue Light’ discount scheme, offering thousands of online and high street discounts.
• Company Pension

Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard.

The 2024 version of the Competency Values Framework applies to this process. Please disregard the old link to the 2016 version which is contained in the role profile.

The application process will close at 23:55 hours on the 4th October 2026

West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.