Estates Service Manager

Sanctuary Group; Canterbury; Hybrid; GBP 44,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave rising to 30

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks for inclusion

Job summary

Sanctuary Group in Canterbury is seeking an Estates Service Manager to lead a 14-person team across grounds, cleaning, caretaking and compliance. The role sits in the Estates team and requires managing resources to meet Building Safety and compliance standards.

You will drive delivery, support engineers, and ensure statutory certifications are kept up to date, with responsibility for customer satisfaction and contract delivery. An ILM membership and a UK driving licence are required.

Qualifications

• ILM membership proof required at interview.
• Experience in building maintenance or facilities management.
• Ability to analyse and diagnose complex problems and implement solutions.
• Working knowledge of Health & Safety legislation.
• Full UK driving licence.

Responsibilities

• Lead frontline grounds, cleaning, and compliance team to meet statutory requirements.
• Monitor and review delivery by self and sub-contractors; maintain site schemes.
• Provide technical support to field engineers and improve efficiency while maintaining compliance.
• Review weekly engineers' paperwork and certifications for quality and risk mitigation.
• Respond to complaints and service breakdowns to meet contract standards.

Skills

Facilities management

Problem solving

Health & safety knowledge

Education

ILM membership (Institute of Leadership)

Job description

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

£43,921 - £46,232 per year

40 hours per week

Monday to Friday 8:00am-4:30pm

We have an opportunity for an Estates Service Manager based in Canterbury, covering our Kent area. This role forms part of the Estates team, and involves leading a team of 14 operatives which includes Grounds, cleaning, caretaking and compliance

The role of Estates Service Manager will include:

• Ensure the effective management of our frontline ground's maintenance, cleaning, and compliance team, to ensure that the correct level of suitably trained and experienced resources are available / on-site to meet the requirements of the associated statutory legislation such as Building Safety and compliance requirements at all times
• Support, monitor and review constantly, both self and sub-contractor delivery and performance, and as required review Risk Assessments and produce site specific written scheme to ensure a robust maintenance regime is loaded onto the business systems
• Provide technical support to the field engineers and assist in improving business efficiency without compromising compliance
• Support the review of weekly engineers' paperwork exceptions escalated by audits, and associated statutory certification for content, quality, and compliance to mitigate any risk and maximise opportunity
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications.

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Proven experience analysing and diagnosing complex problems and implementing effective solutions
• Working knowledge of the application of Health and Safety legislation
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £43,921 per annum (rising to £46,232 per annum after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Service Manager, Manager, Customer Service, Management

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.