Estates Portfolio Manager – Occupier Accounts

CBRE Group, Inc.; Birmingham, Bristol, Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

CBRE Group, Inc. seeks an Estates Manager to join the Occupier Accounts team in Birmingham, managing a portfolio of about 200 properties across retail, offices and residential sectors.

You will deliver high-quality client reporting, landlord/tenant liaison, and day-to-day estate management activities in line with client KPIs. Working closely with data and finance colleagues, you will conduct property inspections, oversee service charges, and coordinate with on-site staff and external partners to

Qualifications

• Successful track record in commercial estates management ideally acting for occupiers.
• Attention to detail.
• Good organisational skills.
• Client oriented, capable to adapt to a changing and demanding environment.
• Strong communication skills.
• Very responsive to emails/enquiries.

Responsibilities

• Engagement in the full range of contracted Estates Management (EM) services.
• Routine liaison/correspondence with client, facilities managers, solicitors, tenants, landlords, third parties and external valuers.
• Adherence to Estate Management playbooks and all processes and procedures.
• Management of c200 properties – retail, offices & residential.
• Undertake property inspections and submit reports in compliance with client KPI specifications and to ensure landlord, tenant and building compliance.
• Request landlord’s consent to alterations, assignments, change of use and under-lettings; manage similar applications from subtenants.
• Maintain strong relationships with Hub Leads, EM Lead, Warsaw based colleagues and internal CBRE teams.
• Authorize head-lease rent and superior landlords’ service charge and insurance payments.
• Engagement in the service charge challenge process and analysis of landlord’s service charge information.
• Minimise sub-tenants’ arrears and deal with tenant account queries with client accounting team.
• Negotiate and complete minor agreements (car parking licences, storage, facilities, wayleave).
• Coordinate with CBRE offices on disposals, rent reviews, lease renewals, planning issues, dilapidations.
• Manage third party suppliers and liaise with clients’ partner organisations.
• Obtain formal client approval to proposed decisions or recommendations.
• Coordinate instructions on client property closures and timelines.
• Ensure data accuracy for properties in the allocated region.

Skills

Attention to detail

Organisational skills

Client oriented

Strong communication skills

Time management under pressure

Tools

FAMS

Database tools

Job description

CBRE Group, Inc. seeks an Estates Manager to join the Occupier Accounts team in Birmingham, managing a portfolio of about 200 properties across retail, offices and residential sectors.

You will deliver high-quality client reporting, landlord/tenant liaison, and day-to-day estate management activities in line with client KPIs. Working closely with data and finance colleagues, you will conduct property inspections, oversee service charges, and coordinate with on-site staff and external partners to