End-to-End Portfolio Manager — Residential Lettings (Birmingham)

Lamont & Co Estates; Birmingham; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Company pension

Mileage reimbursed at 55p per mile

Job summary

Lamont & Co Estates in Birmingham seeks a Portfolio Manager to take end-to-end ownership of a 120–150 unit portfolio across Birmingham and surrounds. You will let properties, manage landlords directly, and report to clients, delivering hospitality‑standard service.

The role is office‑based five days a week with a salary above typical lettings/PM levels, requiring full UK driving licence.

Qualifications

• Residential lettings and property management experience, preferably from a boutique agency or Build to Rent.
• Experience across the full tenancy lifecycle, including viewings and inspections.
• Confident knowledge of lettings legislation (gas safety, EICR, EPC), notice periods and Renters' Rights Act.
• Commercially minded with a hospitality-led approach to landlords and service delivery.
• Strong customer service ethic; remains professional under pressure.

Responsibilities

• Own the portfolio end to end; onboarding landlords and reporting to clients.
• Conduct lettings activities in person: Rightmove ads, inquiries, viewings, applicant screening, offers and paperwork.
• Manage references, Right to Rent checks, tenancy agreements, deposits, and move-ins.
• React quickly to vacancies, notifying landlords and re-letting promptly.
• Perform six-monthly inspections and proactive landlord service calls.
• Monitor arrears and maintenance with the credit controller and maintenance team.
• Ensure compliance: gas safety, EICR, EPC, licensing, and Renters' Rights legislation.
• Handle renewals, rent reviews, check-outs and deposit resolutions.
• Address complaints professionally and trace root causes.

Skills

Lettings & PM experience

Customer service

Organisation

Independent planning

Education

ARLA Propertymark qualification

Tools

Reapit

Job description

Lamont & Co Estates in Birmingham seeks a Portfolio Manager to take end-to-end ownership of a 120–150 unit portfolio across Birmingham and surrounds. You will let properties, manage landlords directly, and report to clients, delivering hospitality‑standard service.

The role is office‑based five days a week with a salary above typical lettings/PM levels, requiring full UK driving licence.