Estates Manager - Occupier Accounts

CBRE Group, Inc.; Birmingham, Bristol, Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

CBRE Group, Inc. seeks an Estates Manager to join the Occupier Accounts team in Birmingham, managing a portfolio of about 200 properties across retail, offices and residential sectors.

You will deliver high-quality client reporting, landlord/tenant liaison, and day-to-day estate management activities in line with client KPIs. Working closely with data and finance colleagues, you will conduct property inspections, oversee service charges, and coordinate with on-site staff and external partners to

Qualifications

• Successful track record in commercial estates management ideally acting for occupiers.
• Attention to detail.
• Good organisational skills.
• Client oriented, capable to adapt to a changing and demanding environment.
• Strong communication skills.
• Very responsive to emails/enquiries.

Responsibilities

• Engagement in the full range of contracted Estates Management (EM) services.
• Routine liaison/correspondence with client, facilities managers, solicitors, tenants, landlords, third parties and external valuers.
• Adherence to Estate Management playbooks and all processes and procedures.
• Management of c200 properties – retail, offices & residential.
• Undertake property inspections and submit reports in compliance with client KPI specifications and to ensure landlord, tenant and building compliance.
• Request landlord’s consent to alterations, assignments, change of use and under-lettings; manage similar applications from subtenants.
• Maintain strong relationships with Hub Leads, EM Lead, Warsaw based colleagues and internal CBRE teams.
• Authorize head-lease rent and superior landlords’ service charge and insurance payments.
• Engagement in the service charge challenge process and analysis of landlord’s service charge information.
• Minimise sub-tenants’ arrears and deal with tenant account queries with client accounting team.
• Negotiate and complete minor agreements (car parking licences, storage, facilities, wayleave).
• Coordinate with CBRE offices on disposals, rent reviews, lease renewals, planning issues, dilapidations.
• Manage third party suppliers and liaise with clients’ partner organisations.
• Obtain formal client approval to proposed decisions or recommendations.
• Coordinate instructions on client property closures and timelines.
• Ensure data accuracy for properties in the allocated region.

Skills

Attention to detail

Organisational skills

Client oriented

Strong communication skills

Time management under pressure

Tools

FAMS

Database tools

Job description

## Estates Manager - Occupier AccountsEstates Manager - Occupier AccountsJob ID287979Posted05-Aug-2026Role typeFull-timeAreas of InterestProperty ManagementLocation(s)Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bristol - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland**About the Role**The Estate Management team sits within Portfolio Services, which is part of the Transaction Management & Portfolio Services EMEA division, as well as linked to the Global Portfolio Services Platform, which the team will work directly with on a regular basis. The team are responsible for managing the property estate for their clients, with a focus on maintaining strong, long-term relationships with each client. Individual annual objectives should be consulted for specific accountabilities.The role of the Estate Manager will be to work within part of the estates management team and with data and finance colleagues and team administrators. Day to day work will include dealing with all aspects of Estate Management for corporate occupiers, including quality customer service, client reporting, database management, landlord/tenant liaison, and finance issues.**What You’ll Do**• Engagement in the full range of contracted Estates Management (EM) services.• Routine liaison/correspondence with client, facilities managers, solicitors, tenants, landlords, third parties and external valuers• Adherence to Estate Management playbooks and all processes and procedures.• Management of c200 properties – retail, offices & residential• Undertake property inspections and submit reports in compliance with client KPI specifications and to ensure landlord, tenant and building compliance and advising on portfolio opportunities.• Request landlord’s consent to alterations, assignments, change of use and under-lettings. Manage and process similar applications from subtenants.• Maintain strong relationships with Hub Leads, EM Lead, Warsaw based colleagues and internal CBRE teams to facilitate operations and up/cross selling of other CBRE offerings• Authorise head-lease rent and superior landlords’ service charge and insurance payments.• Engagement in the service charge challenge process. Analysis of landlord’s service charge information. Challenging budgets and reconciliations, as appropriate, in conjunction with the client’s service charge specialists, if applicable.• Minimise sub-tenants’ arrears and deal with tenant account queries, in conjunction with client accounting team.• Negotiate and complete “minor” agreements, e.g. car parking licences, storage accommodation, communications facilities, wayleave agreements. Managing common area service charges and building management in conjunction with on-site staff.• Where appropriate, instruct other professional colleagues within CBRE offices in relation to disposals, rent reviews, lease renewals, planning issues, dilapidations etc. and assisting with the delivery of those services to the client.• Managing third party suppliers and close liaison with the clients other partner organisations.• Obtain formal client approval to proposed decisions or recommendations, making clear concise recommendations and taking into account client considerations.• Co-ordinate instructions on the client’s property closures to ensure all parties are informed promptly and all necessary actions are taken within specified timescales.• Ensure that all data held for properties within the allocated region on the Database is up to date and accurate.• Undertake lease audits.• Operate within behavioural and procedural guidelines, including the use of systems (e.g. FAMS, Database tools)**What You’ll Need**• Successful track record in commercial estates management ideally acting for occupiers• Attention to detail• Good organisational skills• Client orientated, capable to adapt to a changing and demanding environment• Ability to work under time pressure and to meet deadlines while managing conflicting priorities• Strong communication skills• Very responsive to emails/enquiries**Why CBRE**When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.**Applicant AI Use Disclosure**We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.