Estates Officer

Luton Borough Council; Luton; On-site; GBP 31,000 - 34,000; Full time

Job summary

Luton Borough Council is seeking an Estates Officer to keep housing estates clean, safe and well maintained across the Council's stock. You will conduct regular inspections, address issues to meet health and safety, fire safety and value for money, and work with partners to resolve problems, including enforcement where needed.

The role involves building relationships with tenants, leaseholders, residents and partners, supporting antisocial behaviour cases, managing CCTV for casework, and

Qualifications

• Experience in customer service, housing, estates or property management.
• Strong organisational and communication skills; able to manage workload and meet deadlines.
• Ability to interview and support witnesses and prepare reports and statements.

Responsibilities

• Carry out regular inspections of communal areas in housing stock.
• Identify issues and take action to meet safety and quality standards.
• Respond to residents and partner agencies; assist enforcement where needed.
• Maintain records, monitor performance and produce reports.

Skills

Customer service

Housing estates

Property management

Enforcement action

Job description

Job Introduction

Salary: £31,015- £33,673 a year plus £963 essential car user allowance (subject to criteria)

Hours: 37 hours a week

Contract type: Permanent

Please note this role does not attract sponsorship.

What You'll be doing

As an Estates Officer, you'll play a key role in keeping Luton's housing estates clean, safe and well maintained, providing a visible and responsive service to residents. You'll carry out regular inspections of communal areas across the Council's housing stock, identifying issues and taking appropriate action to ensure estates meet required standards for health and safety, fire safety, cleanliness, customer satisfaction and value for money. You'll work closely with partners and colleagues to resolve issues, including taking enforcement action where necessary.

You'll build positive relationships with tenants, leaseholders, residents and partner organisations, representing the Council at meetings and working together to find practical solutions to complex estate issues. You'll also support colleagues with antisocial behaviour cases, including preparing witness statements and attending court, as well as managing equipment such as CCTV to support casework. Through regular audits and risk-based inspections, you'll help identify emerging issues and ensure resources are focused where they are most needed.

This is a varied, hands-on role where no two days will be the same. You'll maintain accurate records, monitor performance and produce reports, while supporting customer involvement and encouraging residents to play an active role in their communities. You'll also be willing to respond flexibly to urgent situations and provide practical support when needed. The role operates across a seven-day rota, offering an opportunity to make a visible and positive difference to the quality of Luton's neighbourhoods.

What we're looking for

We're looking for a confident and customer-focused professional with experience in customer service, housing, estates or property management. You'll be comfortable working in a frontline environment, dealing with a wide range of people and handling challenging or sensitive situations calmly and professionally. Experience of environmental antisocial behaviour and working with customers, contractors and partner agencies will be important, along with the ability to build effective relationships and resolve issues.

You'll have strong organisational and communication skills, with the ability to manage your own workload, prioritise cases, meet deadlines and maintain accurate records. You'll be confident monitoring contracts and service standards, identifying and addressing breaches, and taking appropriate enforcement action. You'll also have the ability to interview and support witnesses, victims and perpetrators of antisocial behaviour, producing clear and accurate reports and legal statements where required.

You'll ideally bring knowledge of tenancy conditions, enforcement procedures and estates management, including contract and risk management, building construction and relevant health and safety requirements such as COSHH, fire safety and the Regulator of Social Housing Consumer Standards. You'll be confident using IT systems and committed to equality and inclusion in the delivery of social housing services. A full driving licence with business insurance, or the ability to travel across Luton and surrounding areas, is required, alongside a willingness to work flexibly, including weekends and outside normal working hours.

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Attached documents:

• Luton_Values_Flyer.pdf - Luton Values Flyer
• Final Estates Officer UPDATED PREF104741.pdf - job description