Estates Manager - Mixed-Use Developments & Client-Side Lead

Potensis; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Potensis is seeking an Estates Manager to join an award-winning Mixed Use Developer in London. You will oversee performance of managing agents, run stakeholder consultations, and help deliver design-led, value-driven developments from handover through to completion.

The role focuses on resident portal setup, facilities review, and maintaining high customer service standards across multiple high-value projects in the capital.

Responsibilities

• Monitoring Managing Agents’ performance to ensure timely resolution of issues, in line with SLA requirements.
• Conducting monthly consultations with internal and external stakeholders, including RSLs and other freeholders to collaborate on development needs.
• Designing and setting up resident portals prior to project completion and handover.
• Support the review of Estate Management facilities on existing and upcoming developments.
• Facilitating regular meetings with stakeholders to ensure project progress and high standards are maintained.
• Contributing to the tendering and appointment of Managing Agents for upcoming developments and management agreements.
• Reviewing annual service charge budgets for pipeline and live schemes with Managing Agent for best value.
• Consult with construction teams on progress of upcoming completing blocks.
• Overseeing planned preventative maintenance of the estate and ensuring the development is presentable and customer service is maintained.

Job description

Potensis is seeking an Estates Manager to join an award-winning Mixed Use Developer in London. You will oversee performance of managing agents, run stakeholder consultations, and help deliver design-led, value-driven developments from handover through to completion.

The role focuses on resident portal setup, facilities review, and maintaining high customer service standards across multiple high-value projects in the capital.