Residential Development & Estate Manager

Firstport; Greater London; Vor Ort; GBP 48.000 - 50.000; Vollzeit

Zusammenfassung

FirstPort in London seeks an experienced Development Manager/Estate Manager to lead a large, multi-facility estate. You will drive proactive service delivery, health and safety compliance, and value-for-money management while maintaining strong customer relationships with residents and committees.

The role reports to the Regional Manager and requires strong budgeting, contractor supervision, and KPI/SLAs attainment across a sizeable portfolio. Competitive benefits accompany the salary.

Aufgaben

• Delivering effective service levels, and acting as the FirstPort representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLAs are met.
• Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame.
• To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Jobbeschreibung

FirstPort in London seeks an experienced Development Manager/Estate Manager to lead a large, multi-facility estate. You will drive proactive service delivery, health and safety compliance, and value-for-money management while maintaining strong customer relationships with residents and committees.

The role reports to the Regional Manager and requires strong budgeting, contractor supervision, and KPI/SLAs attainment across a sizeable portfolio. Competitive benefits accompany the salary.