Estates Maintenance Technician

Greystar Worldwide, LLC; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global real estate company is seeking a Property Maintenance Manager for the Sutton estate. The role involves overseeing health and safety standards, conducting maintenance tasks, and ensuring compliance with regulations. The ideal candidate will demonstrate strong leadership and problem-solving skills while maintaining high customer satisfaction.

Qualifications

• Experience in property maintenance and compliance standards.
• Ability to manage maintenance records and service delivery.

Responsibilities

• Oversee health, safety, and compliance standards.
• Conduct Planned Preventative Maintenance (PPM) tasks.
• Communicate with residents to address maintenance issues.

Skills

Communication

Leadership

Problem Solving

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Overseeing health, safety, and compliance standards on the Sutton estate, ensuring adherence to regulations and standards.

Conducting daily, weekly, and monthly Planned Preventative Maintenance (PPM) tasks to uphold property standards.

Communicating effectively with residents, clients, contractors, and colleagues to address maintenance issues promptly and maintain a high level of customer satisfaction.

Administering property maintenance records in accordance with company policies and procedures, ensuring transparency and accountability.

Undertaking repair and maintenance tasks to a high quality, including plumbing, joinery, carpentry, painting/decorating, and lighting, or coordinating repairs with contractors when necessary.

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model by demonstrating the core values at all times.

• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues.

• Assigns and ensures completion of work orders generated from resident requests within the appropriate time and to the required standards, diagnosing the source of defects or problems, and making repairs in accordance with established policies, procedures, and safety standards.

• Monitors the building services maintenance and management regime to ensure the mechanical, electrical, and other building services plant and equipment reach their expected lifespan. Notifies the Local Operations team and Estates Manager of major defects or failure trends with recommended actions and costings where appropriate.

• Works with external stakeholders such as local council, project managers, fire services to ensure the property is compliant in all aspects of its works.

• Collaborates with the Estates Management team to ensure fabric, electrical, and mechanical works are correctly specified, and technical advice is available. Acts as the point of contact for capital works handover back to the property.

• Provides the Estates Management team with monthly reports on PPM, potential lifecycle replacements, and contractor performance reviews.

• Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures, and develops corrective action plans as needed.

• Hires, onboard, and develops team members to meet key performance goals and future succession requirements.

• Contributes to the development of the annual budget(s) for the properties and is accountable for achieving related budget goals by analyzing financial statements, reconciling monthly statements against the approved budget, and working with the Estate Manager.

• Originates, approves, and submits purchase orders and processes invoices from vendors, contractors, and service providers for payment, managing communication with finance and other stakeholders.

• Maintains adequate inventory of spare parts and maintenance materials, working with the Estate Manager to order supplies and tools within budgetary guidelines.

• Develops and implements regular planned preventative maintenance (PPM) schedules with the supply chain of contractors at required intervals, contributing to the selection and management of PPM contractors.

• Monitors reactive, statutory, and PPM works to ensure service level agreements are met, keeping accurate, up-to-date records on systems and at the property.

• Coordinates and monitors minor works contractors and suppliers’ standards; maintains accurate stock records, site operations logs, RAMS & permits to work, testing records, and conducts annual PAT testing for statutory compliance. Ensures Asset Management Plan documentation is maintained up to date.

• Reviews and acts on site risk assessments and method statements with the Estate Manager. Ensures contractors have necessary RAM’s, PPE, induction, and permits, and complies with HASWA and CDM regulations.

• Is available for emergency call-outs outside of normal hours to resolve problems or coordinate contractor responses.

• Ensures properties meet standards through routine inspections and communicates capital requests as needed for physical upkeep.

• Works with Estate Managers to foster a positive culture aligned with brand pillars, championing operational excellence and continuous improvement through feedback.