Estates Helpdesk & Maintenance Coordinator

Falmouth Exeter Plus; Penryn; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Employer Pension Contribution up to 10

26 days + 8 days bank holiday

Life Assurance

Subsidised Sports Centre Membership

Enhanced Maternity/Paternity Pay

Cycle Scheme

Vivup Lifestyle Discounts

Job summary

Falmouth Exeter Plus is seeking an enthusiastic, highly organised Estates Helpdesk Coordinator to join the Estates team on the Penryn campus. The role focuses on managing helpdesk enquiries, coordinating planned and reactive maintenance, and supporting contractor visits to keep campus facilities well maintained.

You will be the first point of contact for enquiries, maintain records, and contribute to asset information management using CAFM systems such as Planon.

Qualifications

• Experience delivering excellent customer service and coordinating enquiries or operational activities.
• Strong organisational and time-management skills, with the ability to prioritise workloads effectively.
• Experience maintaining accurate records and working with digital systems.
• Confidence using Microsoft Excel.
• The ability to work independently and collaboratively as part of a team.

Responsibilities

• Coordinate maintenance activities, both planned and reactive, and support contractor visits.
• Act as first point of contact for Estates enquiries from reporting to completion.
• Maintain accurate records and monitor work progress using CAFM systems.
• Support asset information management and maintenance schedules.
• Work with Planon CAFM and other systems to improve processes and ways of working.

Skills

Customer service

Organisational skills

Time management

Record keeping

Excel

Communication

Teamwork

Independent work

Tools

Planon CAFM

HereSafe

Job description

Falmouth Exeter Plus is seeking an enthusiastic, highly organised Estates Helpdesk Coordinator to join the Estates team on the Penryn campus. The role focuses on managing helpdesk enquiries, coordinating planned and reactive maintenance, and supporting contractor visits to keep campus facilities well maintained.

You will be the first point of contact for enquiries, maintain records, and contribute to asset information management using CAFM systems such as Planon.