Estates Helpdesk Coordinator

Falmouth University; Penryn; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Employer Pension Contribution up to 10

26 days + 8 days bank holiday

Life Assurance

Subsidised Sports Centre Membership (G

Enhanced Maternity/Paternity Pay

Cycle Scheme & Home & Tech Scheme

Vivup Lifestyle Discounts

Job summary

Falmouth Exeter Plus is seeking an enthusiastic Estates Helpdesk Coordinator to join the Estates team on the Penryn campus. You will coordinate maintenance activities, support contractors and ensure facilities are maintained effectively, acting as the first point of contact for Estates enquiries and managing requests from reporting to completion.

You will use CAFM systems (Planon) to manage asset information, maintenance schedules and documentation while working with colleagues across Estates

Qualifications

• Experience delivering excellent customer service and coordinating enquiries or operational activities.
• Strong organisational and time-management skills, with the ability to prioritise workloads effectively.
• Experience maintaining accurate records and working with digital systems.
• Proficiency using Microsoft Excel and other MS Office applications.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Coordinate maintenance activities and support contractor visits.
• Act as first point of contact for Estates enquiries from reporting through to completion.
• Maintain accurate records in CAFM system Planon.
• Monitor work progress and manage site arrangements.
• Identify opportunities to improve processes and ways of working.

Skills

Customer service

Organisational skills

Time management

Record keeping

MS Office

Teamwork

Contractor coordination

Tools

Planon CAFM

HereSafe

Microsoft Excel

Job description

About The Role

We are looking for an enthusiastic and highly organised Estates Helpdesk Coordinator to join our Estates team at Falmouth Exeter Plus, the shared services provider for Falmouth University and the University of Exeter in Cornwall.

This is an exciting opportunity to play a key role in the day-to-day operation of our Estates Helpdesk, helping to coordinate maintenance activities, support contractors and ensure our campus buildings and facilities are maintained effectively.

As an Estates Helpdesk Coordinator, you will act as a first point of contact for Estates enquiries, managing requests from initial reporting through to completion. You will coordinate planned and reactive maintenance activities, monitor work progress, maintain accurate records and support contractor visits and site arrangements.

You will also contribute to the management of asset information, maintenance schedules and essential documentation using our Computer Aided Facilities Management (CAFM) system, Planon.

Working closely with colleagues across Estates and the wider university partnership, you will help deliver a professional, responsive and customer-focused service while identifying opportunities to improve our processes and ways of working.

About You

Reporting to the Estates Helpdesk Manager, you'll be a proactive, organised and customer-focused individual who thrives in a busy and varied working environment. You'll have excellent communication skills, strong attention to detail and the confidence to manage competing priorities while maintaining a professional and approachable manner.

We're looking for someone with:

• Experience delivering excellent customer service and coordinating enquiries or operational activities.
• Strong organisational and time-management skills, with the ability to prioritise workloads effectively.
• Experience maintaining accurate records and working with digital systems.
• Confidence using Microsoft Office applications, particularly Excel.
• The ability to work independently and collaboratively as part of a team.

Experience within Estates, Facilities Management or a maintenance environment would be advantageous, as would familiarity with CAFM systems such as Planon, contractor management platforms such as HereSafe, or asset and planned maintenance coordination. However, previous Estates experience is not essential, and we welcome applications from individuals with transferable skills and a willingness to learn.

This position is offered on a permanent, full-time basis working 37.5 hours per week contract working 08:30 am to 17:00 pm, Monday to Friday. The role is based on our Penryn campus.

For further details on the skills and experience required for this role, please see the full job description above.

The closing date for this position is Sunday 22 November 2026.

About Us

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmuth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.

It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

• -Employer Pension Contribution up to 10%
• - 26 days + 8 days bank holiday
• - Life Assurance
• - Subsidised Sports Centre Membership (Gym & Fitness Classes)
• - Enhanced Maternity/Paternity Pay
• - Cycle Scheme &Home & Tech Scheme
• - Vivup Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.