Education Support Assistant

University of Exeter; Penryn; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

University of Exeter is seeking Education Support Assistants to join the Education Support team on the Cornwall campus. This full-time, permanent role offers hybrid working after the first six months, with initial campus-based training and a salary starting from £28,029 on Grade C.

The role involves advising students and staff, providing administrative support, and collaborating across faculties to support programmes.

Qualifications

• Experience working independently and as part of a team.
• Excellent customer service skills.
• Strong desire to build a career in administration and customer services.

Responsibilities

• Provide advice, guidance, and administrative support to students and staff.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
• Have the flexibility to work across various service areas and Information Point locations within the University.

Job description

Education Support Assistant

This full-time post is available from immediately on a permanent basis.

About The Role

Education Support Assistant

This full-time post is available from immediately on a permanent basis.

The starting salary will be from £28,029 on Grade C.

This role offers the opportunity for hybrid working - some time on campus and some from home, following the first six months in post, which will be campus-based, whilst training is delivered.

Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking dedicated Education Support Assistants to join our dynamic Education Support team.

• Do you enjoy direct contact with people?
• Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
• Do you enjoy providing administrative support?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Assistant roles in Education and Academic Services could be for you.

As key members of the Education Support team on the Cornwall campus, you'll be part of a Hub team, contributing to the vibrant learning environment at the University of Exeter. These roles offer a unique opportunity to grow as an administration and customer services professional.

What You'll Be Doing...

• Provide advice, guidance, and administrative support to students and staff.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
• Have the flexibility to work across various service areas and Information Point locations within the University.

About You

We are looking for dynamic and committed individuals with:

• Strong desire to build a career in administration and customer services.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two days per week, as well as full-time whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

Please contact [e-mail]

How We Can Help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.