Estates Helpdesk Administrator

Caretech; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

Caretech is seeking an organised administrator to support facilities management activities. The role involves data input and processing in the CAFM system, logging maintenance requests, coordinating contractors and site staff, and preparing reports for Estates and Operations teams.

Candidates should show excellent written and computer skills, strong communication, and time management. DBS and reference checks will be undertaken in line with government guidance.

Qualifications

• Excellent written and computer skills including accuracy.
• Developed communication skills including Telephone Manner Enthusiasm, drive and self-motivation.
• Excellent Time Management Skills and ability to prioritise workload to achieve deadlines.
• Excellent organisational skills and able to use own initiative.

Responsibilities

• Accurately input / process and collate data on the CAFM system and Databases.
• Logging maintenance requests and assigning the tasks to the appropriate Contractor /Maintenance Operative
• Preparing reports from the CAFM system for Estates and Operational personnel
• Tracking repairs and overdue works
• Coordinating maintenance workers via the CAFM system
• Liaising and communicating with Contractors
• Liaising and communicating with Site Staff
• Providing administration support to Regional Facilities Managers.

Job description

• Accurately input / process and collate data on the CAFM system and Databases.
• Logging maintenance requests and assigning the tasks to the appropriate Contractor /Maintenance Operative
• Preparing reports from the CAFM system for Estates and Operational personnel
• Tracking repairs and overdue works
• Coordinating maintenance workers via the CAFM system
• Liaising and communicating with Contractors
• Liaising and communicating with Site Staff
• Providing administration support to Regional Facilities Managers., Employees are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference.

  To be fully conversant with Word, Excel and other Microsoft office applications

• Excellent written and computer skills including accuracy
• Make decisions based on own knowledge seeking guidance from the Regional Facilities Manager when necessary
• Developed communication skills including Telephone Manner Enthusiasm, drive and self-motivation
• Excellent Time Management Skills and ability to prioritise workload to achieve deadlines
• Excellent organisational skills and able to use own initiative Proven track record of working in an office environment
• Analytical and problem solving skills
• Able to work alone or as part of a team

Requirements for an Enhanced DBS and reference checking will be undertaken in line with government regulations and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible due to the nature of these important checks it may extend the processing time. All young people are equally entitled to have their needs met in a fair and balanced way.