Estates Director

Praxis Real Estate Management Ltd; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading real estate management company in Birmingham is seeking an experienced Estates Director to manage facilities operations at Brindleyplace. This role involves leadership of a 70+ team, ensuring compliance with legislation, and driving financial performance. The ideal candidate should possess extensive FM experience, strong financial acumen, and excellent stakeholder management skills. The position offers the opportunity to shape strategic direction while fostering a culture of excellence and innovation across the estate.

Benefits

Competitive salary

Professional development opportunities

Collaborative work environment

Qualifications

• Proven experience in leading facilities management teams with a strong operational focus.
• Demonstrated skills in financial management and budget oversight.
• Ability to engage effectively with diverse stakeholders and tenants.

Responsibilities

• Lead the on-site facilities management team and oversee cleaning and security operations.
• Contribute to strategic planning and transformation within facilities management.
• Ensure compliance with health, safety, and environmental regulations.

Skills

Leadership

Facilities Management

Stakeholder Engagement

Budget Management

Compliance

Education

Relevant degree in Facilities Management or related field

Job description

Estates Director – Brindleyplace, Birmingham

About Brindleyplace

Brindleyplace is one of Birmingham’s go-to destinations for business, leisure, and culture. The 17-acre estate welcomes over 5.2 million visitors per year, attracted to a unique mix of must-see attractions including the National SEA LIFE Centre, Ikon Gallery and Crescent Theatre, along with an amazing selection of bars and restaurants. Alongside this, Brindleyplace is home to over 8,500 employees, many of whom have relocated both from within the UK and abroad. Major employers offer apprenticeships, graduate schemes and ongoing professional development, making Brindleyplace a strong location for employee retention, growth and lifelong learning.

Role

Since 2023, the majority of Brindleyplace has been owned and managed by Praxis. We are now seeking an experienced Estates Director to lead the on-site facilities management teams delivering 24 / 7 cleaning and security operations across the 17-acre estate. The Estates Director will hold overall responsibility for the operational, financial and reputational performance of Brindleyplace and have the opportunity to help shape strategy.

Responsibilities

• On-site leadership of team of 70+ colleagues
• The delivery of contractual obligations, ensuring KPIs and SLAs are met or exceeded
• Ensuring compliance with all relevant legislation (health & safety, environmental etc.)
• Stakeholder engagement with asset and property managers, tenants, occupiers, local authorities and community partners.

Strategic Leadership

• Contribute to and deliver the Brindleyplace FM Strategy, aligned with asset management and investment objectives.
• Lead transformation initiatives across all FM disciplines (hard and soft services, sustainability, technology, and service innovation).
• Act as the senior accountable person for day to day estate operations, compliance and risk management.
• Drive a culture of operational excellence, service innovation and tenant visitor experience.

Operational & Technical Management

• Oversee all estate operations both through in-house delivery and supply chain partners including M&E services, cleaning, security, waste, front of house, energy and utilities, and public realm management.
• Ensure statutory and regulatory compliance across all assets and facilities.
• Embed sustainability and ESG objectives into FM delivery — including energy performance, waste reduction, biodiversity and social value outcomes.
• Lead business continuity, resilience and crisis management planning.

Commercial & Financial Management

• Manage multi-million-pound operational FM budgets and contribute to the service charge budget and reconciliation process with the property management team.
• Oversee procurement, tendering and performance management of FM contracts and supply chain partners.
• Identify efficiency opportunities, cost savings, and operational improvements.
• Support asset management and leasing teams in service charge modelling, occupier negotiations and operational due diligence.

Stakeholder & Occupier Engagement

• Build and maintain strong relationships with occupiers, from major corporates to leisure operators and retail tenants.
• Act as senior point of contact for operational matters, ensuring a consistent, high-quality occupier experience.
• Effectively collaborate with Asset Management and Property Management colleagues to deliver strategic objectives and address operational challenges
• Partner with marketing and events teams to support estate activation and community engagement.
• Collaborate with city stakeholders including Birmingham City Council, West Midlands Police, utilities, transport and planning bodies

People Leadership & Culture

• Lead and develop a multidisciplinary estate and service delivery team (including cleaners, security operatives and other service delivery staff as well as the estate management team), fostering collaboration, accountability and innovation.
• Inspire service excellence among in-house staff and contractors.
• Establish and communicate clear goals for the FM team aligned with the asset management objectives. Monitor, measure and report on performance continuously to ensure goals are achieved. Take corrective action as required to ensure that overall goals and objectives are met.

Transformation & Innovation

• Modernise FM systems, data platforms and performance reporting.
• Drive digital transformation of estate management and customer engagement processes.
• Introduce smart technology and predictive maintenance practices to improve performance and transparency.

Praxis is a well-established privately owned investor and manager of UK real estate with a track record of exceptional investment performance rooted in astute market timing and best-in-class management. The business was established in 2009 but traces its origins back over three decades and multiple economic cycles.

Praxis works with a range of private equity, local authority, institutional and high net worth partners utilising its unique integrated platform and team of over 400 employees to manage and optimise all aspects of the real estate value chain. Praxis operates from offices in London, Manchester, and Birmingham.