Estates Contracts & Lettings Coordinator

The Guinness Partnership; Oldham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

The Guinness Partnership is seeking an Estates Contract Assistant to join our Oldham team on a full-time permanent basis. The role blends office days with home working and focuses on supporting a portfolio of estate contracts and community lettings, progressing service requests, raising orders, and tracking budgets.

You will work with Customer Liaison Teams, Facilities Management, and Estate Contract Officers to monitor performance, resolve invoice queries, report on site contractor standards,

Qualifications

• Experience in providing excellent customer service over the phone, including dealing with sensitive issues.
• Strong listening skills and clear written responses to routine enquiries.
• Accurate data entry during calls and strong command of Microsoft Office.

Responsibilities

• Support a portfolio of estate contracts and community lettings.
• Progress service requests and raise orders for estate services.
• Monitor contract performance and budget tracking.
• Resolve invoice queries and ensure contractor professionalism on-site.
• Collaborate with Customer Liaison Teams, Facilities Management, and Estate Contract Officers.
• Assist with service reviews and ensure Health & Safety and legal compliance.

Skills

Customer service

Data entry

Telephone support

Microsoft Office

Attention to detail

Planning and organising

Problem solving

Tools

Microsoft Excel

ERP system

Ordering systems

Invoice processing software

Job description

The Guinness Partnership is seeking an Estates Contract Assistant to join our Oldham team on a full-time permanent basis. The role blends office days with home working and focuses on supporting a portfolio of estate contracts and community lettings, progressing service requests, raising orders, and tracking budgets.

You will work with Customer Liaison Teams, Facilities Management, and Estate Contract Officers to monitor performance, resolve invoice queries, report on site contractor standards,