Estates Contract Assistant

Consortium; Oldham; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Consortium is seeking an Estates Contract Assistant in Oldham to join our team on a full-time, permanent basis with hybrid working. You will support a portfolio of estate contracts and community lettings, progress service requests, raise orders for estate services and respond to queries within agreed timescales.

You will monitor contract performance, manage budget tracking and resolve invoice queries, ensuring contractors work professionally on-site.

Qualifications

• Experienced Administrator with strong customer service skills.
• Experience with ordering systems, financial coding and invoice processing.
• Ability to provide accurate, clear responses to routine inquiries.
• Strong data entry and typing skills; proficient in MS Office.

Responsibilities

• Support portfolio of estate contracts and community lettings.
• Raise orders for estate services and track budgets.
• Monitor contract performance and resolve invoice queries.
• Ensure contractors present professionally on-site.
• Report issues such as minor repairs, fly-tipping and safeguarding concerns.
• Collaborate with Customer Liaison Teams, Facilities Management and Estate Contract Officers.
• Assist with service reviews and compliance with health and safety laws.

Skills

Customer service

Ordering systems

Financial coding

Invoice processing

Data entry

Microsoft Office

Job description

Estates Contract Assistant role in Oldham

Hybrid working arrangement

Support portfolio of estate contracts and community lettings

Experience with ordering systems and financial coding

We have a new opportunity for an Estates Contract Assistant to join the team in Oldham on a full time, permanent basis. This role offers hybrid working; blending office days with working from home.

The successful candidate will support a portfolio of estate contracts and community lettings, progressing service requests, raising orders for estate services, and responding to queries within agreed timescales. You will monitor contract performance, accurately raise orders for works and budget tracking, and resolve invoice queries.

You will ensure contractors represent Guinness professionally on-site, reporting issues such as minor repairs, fly-tipping, and safeguarding concerns. Working closely with Customer Liaison Teams, Facilities Management, and Estate Contract Officers, you will help manage community lettings, carry out service reviews, and ensure compliance with Health & Safety and legal requirements.

What we are looking for

We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Administrator, but you will also have great customer service skills and experience with ordering systems, financial coding and invoice processing. You will also be able to demonstrate:

• Experience in providing excellent customer service over the phone, including dealing with sensitive issues.
• Proven ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone.
• Proven ability to type and accurately enter data during customer calls.
• Excellent written, oral, and interpersonal communication skills, including knowledge of Microsoft Office.
• Ability to analyse information and present clear options.
• Self-motivated.
• Good planning and organising skills.