Estates Contract Assistant

The Guinness Partnership; Oldham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

The Guinness Partnership is seeking an Estates Contract Assistant to join our Oldham team on a full-time permanent basis. The role blends office days with home working and focuses on supporting a portfolio of estate contracts and community lettings, progressing service requests, raising orders, and tracking budgets.

You will work with Customer Liaison Teams, Facilities Management, and Estate Contract Officers to monitor performance, resolve invoice queries, report on site contractor standards,

Qualifications

• Experience in providing excellent customer service over the phone, including dealing with sensitive issues.
• Strong listening skills and clear written responses to routine enquiries.
• Accurate data entry during calls and strong command of Microsoft Office.

Responsibilities

• Support a portfolio of estate contracts and community lettings.
• Progress service requests and raise orders for estate services.
• Monitor contract performance and budget tracking.
• Resolve invoice queries and ensure contractor professionalism on-site.
• Collaborate with Customer Liaison Teams, Facilities Management, and Estate Contract Officers.
• Assist with service reviews and ensure Health & Safety and legal compliance.

Skills

Customer service

Data entry

Telephone support

Microsoft Office

Attention to detail

Planning and organising

Problem solving

Tools

Microsoft Excel

ERP system

Ordering systems

Invoice processing software

Job description

Job Description

We have a new opportunity for an Estates Contract Assistant to join the team in Oldham on a full time, permanent basis. This role offers hybrid working; blending office days with working from home.

The successful candidate will support a portfolio of estate contracts and community lettings, progressing service requests, raising orders for estate services, and responding to queries within agreed timescales. You will monitor contract performance, accurately raise orders for works and budget tracking, and resolve invoice queries. You will ensure contractors represent Guinness professionally on-site, reporting issues such as minor repairs, fly-tipping, and safeguarding concerns. Working closely with Customer Liaison Teams, Facilities Management, and Estate Contract Officers, you will help manage community lettings, carry out service reviews, and ensure compliance with Health & Safety and legal requirements.

What We Are Looking For

We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Administrator, but you will also have great customer service skills and experience with ordering systems, financial coding and invoice processing. You will also be able to demonstrate:

• Experience in providing excellent customer service over the phone, including dealing with sensitive issues.
• Good listening skills.
• Proven ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone.
• Proven ability to type and accurately enter data during customer calls.Excellent written, oral, and interpersonal communication skills, including knowledge of Microsoft Office.
• Ability to analyse information and present clear options.
• Self-motivated.
• Good planning and organising skills.
• Good attention to detail.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re‑invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.