Estate Services Manager

RHP HQ; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de logement social cherche à recruter un Estate Services Manager pour diriger une équipe de caretakers. Le candidat idéal aura une expérience dans la gestion d'équipes et un permis de conduire. Les valeurs de l'entreprise incluent un engagement envers la diversité et l'inclusivité, avec une focus sur l'amélioration continue des services.

Benefits

Package d'avantages Life Matters

Environnement de travail flexible

Qualifications

• Expérience avérée dans la gestion d'équipes de services.
• Permis de conduire requis pour gérer une équipe dispersée.

Responsibilities

• Diriger et motiver une équipe de Caretakers pour maintenir des propriétés propres et sûres.
• Établir des relations efficaces et gérer un service d'entretien.

Skills

Leadership

Gestion de l'équipe

Service client

Job description

As Estate Services Manager, you’ll lead, motivate and develop a team of Caretakers to maintain clean, tidy and safe estates and be a reassuring presence for our customers, delivering amazing service.

You’ll build effective relationships, responding positively to change and thriving under pressure. You’ll use your experience of managing a high-performing team to deliver a caretaking and grounds maintenance service that maintains clean, attractive estates that our customers and RHP can be proud of.

Our managers shape our personality and share our ambition to be the best service provider in the housing sector and beyond. As part of this, you’ll have a relentless drive to deliver continual service improvements in your area.

Your team will be dispersed, so having a driving licence is essential.

We’re committed to hiring truly inclusive leaders who encourage people to be themselves, embracing difference and celebrating the unique perspective that every individual brings.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen

You can find a full description of our values here

Feel a connection? If this sounds like you, please apply online.

Closing date for applications is 23 June

The Company

Who we are

Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.

For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

Connecting through difference

We embrace and understand the value diversity brings – it can only make us better and stronger.That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.

Perks of the Job

Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play – you’ll have access to all these benefits during your time with us.

Carol

“I started at RHP as a caretaker at Barnes. In July this year, the opportunity came up for a part-time senior caretaker role. I was a supervisor at my other job, so I already had a good idea of what it involved."

Fola

Fola

“I joined RHP in November 2014 as a Finance Assistant. I’ve always wanted to progress, however after getting to the final stages of my ACCA exams, I knew I had more knowledge than I needed for my current role and was very eager to apply my new set of skills in a higher role."

John

John

“I started at RHP back in 2013. My first role was within the repairs team as a repairs scheduler, which involved dealing with all of our customers repairs booking them and taking ownership until completion."

Emily

Emily

“I joined RHP in January 2016 as an apprentice in Co-op Homes. I was placed on the maintenance team where I mainly helped deal with customer queries. When I finished my apprenticeship, I decided getting a job in Co-op Homes would be great for my progression."