Central Services Coordinator

L&Q Living; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension plan

28 days annual leave

Bank Holidays

Westfield Health Cash Plan

Life assurance

Volunteer days

Employee Assistance Programme

Job summary

L&Q Living is seeking a Central Services Coordinator based at our reporting office in Manchester. You’ll be the first point of contact for residents, staff and contractors, managing a high volume of queries and scheduling work for on-site operatives to ensure timely, compliant service delivery.

You’ll collaborate with Grounds Maintenance, Cleaning, Property Services and other teams to prioritise tasks, maintain data accuracy and deliver fast, high-quality support to residents and colleagues.

Qualifications

• Experience handling high-volume customer or staff queries in a complex environment.
• Excellent organisational skills with the ability to prioritise a busy workload.
• A methodical and detail-focused approach with data accuracy.
• Confident communication across multiple channels.
• Proactive, solutions-focused mindset with sound judgement.
• Understanding of safeguarding principles.
• Ability to build strong working relationships with internal and external partners.

Responsibilities

• Act as the first point of contact for residents, staff, contractors and internal teams.
• Schedule and prioritise work for site-based operatives.
• Monitor and audit data input for accuracy and compliance.
• Produce performance updates and flag risks or trends to Team Leaders.
• Collaborate with internal teams, contractors and partners to resolve queries quickly.
• Support Team Leaders with staff development and mandatory training.

Skills

High-volume queries

Organisational skills

Data accuracy

Communication

Proactive mindset

Safeguarding

Stakeholder relationships

Job description

Contract Type: Permanent, Full time, 36.25 hours per week

Salary: Starting from £28,000 per year dependant on experience

Grade: 5

Reporting Office: Manchester, Trafford, M32 0JT

Persona: Office Worker, contractual hours to be worked from reporting office

Working Pattern: Monday to Friday 08:00am to 4:00pm

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants may not apply.

L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.

Are you organised, proactive and great with people? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service.

This is an ideal role for someone who enjoys multitasking, problem-solving, and supporting operational teams to deliver excellent results.

About the role

As a Central Services Coordinator, you’ll be the first point of contact for residents, staff, contractors and internal teams. You’ll manage a high volume of queries, schedule work for our on‑site staff, maintain accurate data in our systems and help ensure we deliver a reliable, efficient and compliant service.

You’ll work closely with Grounds Maintenance, Cleaning, Property Services, Caretaking and a wide range of internal colleagues to make sure work is prioritised and completed on time.

This role is central to how we deliver services — ensuring customers receive fast, consistent and high‑quality support.

Be part of a team that transforms lives

By joining us, you’re not just stepping into an operational role — you’re becoming part of a company deeply committed to social impact.

L&Q runs a wide range of initiatives designed to support people facing disadvantage, including our award‑winning CleanStart programme ( https://www.lqgroup.org.uk/cleanstart ). CleanStart helps people rebuild their lives after involvement with the criminal justice system by offering employment, stability and a chance to thrive.

As part of Estate Services, you’ll play your part in a team that helps residents feel safe, supported and proud of where they live. You’ll be contributing to tangible improvements in communities and helping create opportunities for people to transform their lives.

If you want your work to have real purpose and impact, this is the place for you.

What you’ll be doing

• Acting as the first point of contact for residents, colleagues and external stakeholders, delivering excellent customer service across phone, email, CRM and web channels.
• Scheduling and prioritising work for site‑based operatives, ensuring tasks are completed efficiently and within agreed timescales.
• Monitoring and auditing data input from operatives, ensuring all records are accurate, up to date and compliant.
• Producing performance updates and highlighting risks, issues or trends to Team Leaders and operations Managers.
• Working collaboratively with internal teams, contractors and partners to resolve queries quickly and efficiently.
• Supporting Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.
• Escalating safeguarding concerns, risks, or service failures in line with policy.
• Ensuring all communication and record-keeping meets our quality standards and reflects our L&Q values.

What we’re looking for

• Experience managing high-volume customer or staff queries in a complex environment.
• Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
• A methodical and detail-focused approach with a commitment to data accuracy.
• Confident communication skills across multiple channels.
• A proactive, solutions-focused mindset with sound judgement.
• Understanding of safeguarding principles.
• Ability to build strong working relationships with a wide range of internal and external partners.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.