Estate Services Admin Officer | Customer Care & Operations

Incommunities; Bradford; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Social Housing Pension Scheme with up‑

28 days annual leave pro rata

Option to buy and sell annual leave

Training, development, and in‑house/資格

Hub wellbeing and discounts site

Corporate health scheme

Employee Assistance Programme

Cycle to work scheme

Local gym membership discounts

Mental Health First Aiders

Job summary

Incommunities in Bradford is seeking an Admin Officer - Estate Services on a part-time basis. You will provide essential administrative and operational support, act as the first point of contact for customers, and help coordinate resources and compliance activities. The role is office-based.

You will handle queries, maintain records, schedule rotas, and work with colleagues across Estates to ensure smooth service delivery and user satisfaction.

Qualifications

• Background working in or knowledge of the housing sector would be advantageous.
• Experience dealing with customers face to face and over the phone.
• General administration tasks: filing, photocopying, scanning, handling confidential information.
• Strong IT skills to update records across multiple systems (Excel/Word).
• Excellent time management and organisational skills.
• Able to work in a fast-paced environment and prioritise multiple tasks.
• Clear and confident communication across departments.
• Right to Work in the UK – Visa Sponsorship not available.

Responsibilities

• Provide comprehensive administrative support to the Estate and Support Services team, including monitoring workflows and productivity.
• Be the first point of contact for customers face to face and over the phone, resolving queries and coordinating support.
• Maintain and update computerised records and filing systems and handle clerical tasks.
• Receive and respond to customer queries and complaints.
• Schedule staff rotas and organise works for Estates staff.

Skills

Customer service

Microsoft Excel

Microsoft Word

Time management

Organisational skills

Communication

Right to Work in the UK

Tools

Microsoft Excel

Microsoft Word

Job description

Incommunities in Bradford is seeking an Admin Officer - Estate Services on a part-time basis. You will provide essential administrative and operational support, act as the first point of contact for customers, and help coordinate resources and compliance activities. The role is office-based.

You will handle queries, maintain records, schedule rotas, and work with colleagues across Estates to ensure smooth service delivery and user satisfaction.