Admin Officer - Estate Services (18.5 hours)

Incommunities; Bradford; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Social Housing Pension Scheme with up‑

28 days annual leave pro rata

Option to buy and sell annual leave

Training, development, and in‑house/資格

Hub wellbeing and discounts site

Corporate health scheme

Employee Assistance Programme

Cycle to work scheme

Local gym membership discounts

Mental Health First Aiders

Job summary

Incommunities in Bradford is seeking an Admin Officer - Estate Services on a part-time basis. You will provide essential administrative and operational support, act as the first point of contact for customers, and help coordinate resources and compliance activities. The role is office-based.

You will handle queries, maintain records, schedule rotas, and work with colleagues across Estates to ensure smooth service delivery and user satisfaction.

Qualifications

• Background working in or knowledge of the housing sector would be advantageous.
• Experience dealing with customers face to face and over the phone.
• General administration tasks: filing, photocopying, scanning, handling confidential information.
• Strong IT skills to update records across multiple systems (Excel/Word).
• Excellent time management and organisational skills.
• Able to work in a fast-paced environment and prioritise multiple tasks.
• Clear and confident communication across departments.
• Right to Work in the UK – Visa Sponsorship not available.

Responsibilities

• Provide comprehensive administrative support to the Estate and Support Services team, including monitoring workflows and productivity.
• Be the first point of contact for customers face to face and over the phone, resolving queries and coordinating support.
• Maintain and update computerised records and filing systems and handle clerical tasks.
• Receive and respond to customer queries and complaints.
• Schedule staff rotas and organise works for Estates staff.

Skills

Customer service

Microsoft Excel

Microsoft Word

Time management

Organisational skills

Communication

Right to Work in the UK

Tools

Microsoft Excel

Microsoft Word

Job description

Admin Officer - Estate Services (part time)

We are currently recruiting an Admin Officer - Estate Services to join us on a part time basis. You'll provide core administrative and operational support to the estate service, acting as the primary customer contact, resolving queries and complaints and coordinating resources and compliance activities. This role is fully office based.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties

• Provide comprehensive administrative support to the Estate and Support Services team, including monitoring of workflows and productivity.
• Be the first point of contact for customers, both face to face and over the phone, answering queries, resolving problems, liaising with colleagues to offer our customers support and advice on our services
• Maintain and update computerised records and filing systems and complete all other clerical duties such as photocopying and the ordering of office supplies
• Receive and respond to customer queries and complaints
• Scheduling staff rotas and organising works to be undertaken by Estates staff

Requirements

• A background working in or knowledge of the housing sector would be advantageous
• Previous practical experience dealing with customers both face to face and over the phone, answering queries, resolving conflicts and problems
• General administration experience for example, filing, photocopying, scanning, handling confidential information
• Good IT skills in order to update computerised records and multiple systems, especially Microsoft programmes such as Excel and Word
• Excellent time management and organisational skills
• Be dynamic and able to work in a fast-paced environment, able to prioritise and switch tasks quickly
• Ability to communicate clearly and confidently with all people around the business across multiple departments
• Right to Work in the UK - Visa Sponsorship is not available.

Salary & Benefits

• Starting salary of £27,626 per year - pro rata
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays - pro rata
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Company Culture

At Incommunities , we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences - because we know that diverse perspectives make us stronger. Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation , recognising the importance of support in the workplace.