Estate Manager

Crest Nicholson plc; Addlestone; On-site; GBP 45,000 - 65,000; Full time

Job summary

Crest Nicholson plc is seeking an Estate Manager on a 1-year Fixed Term Contract to oversee compliance, risk and the customer experience across an RMC portfolio. You will ensure fire and health & safety obligations are met, service charge accounts are accurate, and residents receive a well-managed journey through to handover.

Key duties include managing retender processes, budgeting and KPI reporting, and escalation of issues to the Director of Property Portfolio.

Qualifications

• Experience in residential property/estate management.
• Working knowledge of service charge accounting and the RICS Service Charge Residential Management Code.
• Experience managing agent performance and/or leading retender processes.
• Strong stakeholder management and resident-facing communication skills.
• IRPM/RICS qualification (or working towards) desirable.

Responsibilities

• Own fire and health & safety compliance across assigned sites, including HRBs, ensuring statutory obligations are met.
• Oversee service charge accounting, budgeting and reconciliation across sites.
• Manage resident journey through handover and escalate resident queries; support retendering of managing agents.
• Collaborate with Technical Managers to resolve compliance and service charge matters before handover milestones.
• Report compliance and risk status to the Director of Property Portfolio and escalate issues.

Skills

Estate management

Service charge accounting

Stakeholder management

Resident-facing communication

Education

IRPM/RICS qualification (desirable)

Job description

For over 60 years, we have been delivering premium homes for a life less ordinary. Built with care, quality and attention to detail, our homes are set within carefully planned, sustainable communities in beautifully chosen locations, giving our customers a home they’ll love.

Our success is built on exceptional people, and we’re committed to attracting, developing and retaining the very best talent in the industry. We’ll give you the support, opportunities and culture to thrive, grow your career and be part of something that matters in a place where you can truly belong.

Crest Nicholson are currently looking for an Estate Manager to join the business on a 1-year Fixed Term Contract.

As an Estate manager you will manage compliance, risk and customer experience across an assigned portion of the RMC portfolio, ensuring fire and health & safety obligations are met, service charge accounts are accurate and transparent, and residents receive a well-managed journey through to handover.

Key Responsibilities

• Own fire and health & safety compliance across assigned sites, including on HRBs, ensuring statutory obligations and building safety requirements are met.
• Oversee service charge account accuracy, budgeting and reconciliation across assigned sites.
• Manage the resident customer journey through the handover process, acting as an escalation point for resident queries. Support the retendering of poorly performing managing agents, including drafting specifications, evaluating tenders and managing mobilisation.
• Work with Technical Managers to ensure compliance and service charge matters are resolved ahead of handover milestones.
• Report compliance and risk status regularly to the Director of Property Portfolio escalating material issues promptly.

Requirements

• Experience in residential property/estate management, including fire and health & safety compliance.
• Working knowledge of service charge accounting and RICS Service Charge Residential Management Code.
• Experience managing agent performance and/or leading retender processes.
• Strong stakeholder management and resident-facing communication skills.
• IRPM/RICS qualification (or working towards) desirable.

The Company

Our people are at the heart of our business, and we’re committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive.

We welcome applications from people of all backgrounds and recognise that everyone has different needs outside of work too. That’s why, wherever possible, we’ll consider flexible working requests across every role, helping you find the right balance between work and life.

We're passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact.

At Crest Nicholson, we care about you as an individual, not just the role you do, and we’re committed to supporting every part of your life — from your wellbeing and financial security to your lifestyle and career. That’s why we offer a comprehensive benefits package designed with you in mind. This includes:

• Annual company bonus scheme
• Private healthcare and healthcare cash plan options
• 25 days annual leave, plus bank holidays
• Cycle to Work scheme

As part of the recruitment process, we'll ask you to provide some personal information so we can process your application. To find out more about how we collect, use and protect your data, please see our Recruitment Privacy Policy on the Crest Nicholson website.