Estate Manager (1-Year FTC) - Compliance & Residents

Crest Nicholson plc; Addlestone; On-site; GBP 45,000 - 65,000; Full time

Job summary

Crest Nicholson plc is seeking an Estate Manager on a 1-year Fixed Term Contract to oversee compliance, risk and the customer experience across an RMC portfolio. You will ensure fire and health & safety obligations are met, service charge accounts are accurate, and residents receive a well-managed journey through to handover.

Key duties include managing retender processes, budgeting and KPI reporting, and escalation of issues to the Director of Property Portfolio.

Qualifications

• Experience in residential property/estate management.
• Working knowledge of service charge accounting and the RICS Service Charge Residential Management Code.
• Experience managing agent performance and/or leading retender processes.
• Strong stakeholder management and resident-facing communication skills.
• IRPM/RICS qualification (or working towards) desirable.

Responsibilities

• Own fire and health & safety compliance across assigned sites, including HRBs, ensuring statutory obligations are met.
• Oversee service charge accounting, budgeting and reconciliation across sites.
• Manage resident journey through handover and escalate resident queries; support retendering of managing agents.
• Collaborate with Technical Managers to resolve compliance and service charge matters before handover milestones.
• Report compliance and risk status to the Director of Property Portfolio and escalate issues.

Skills

Estate management

Service charge accounting

Stakeholder management

Resident-facing communication

Education

IRPM/RICS qualification (desirable)

Job description

Crest Nicholson plc is seeking an Estate Manager on a 1-year Fixed Term Contract to oversee compliance, risk and the customer experience across an RMC portfolio. You will ensure fire and health & safety obligations are met, service charge accounts are accurate, and residents receive a well-managed journey through to handover.

Key duties include managing retender processes, budgeting and KPI reporting, and escalation of issues to the Director of Property Portfolio.