Assistant Estate Manager

Rendall & Rittner; Greater London; On-site; GBP 40,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training

Discounts across travel, retail, gym &

Job summary

Rendall & Rittner is seeking an Assistant Estate Manager to support the Estate Manager across day-to-day operations at Caspian Wharf, E3. You will lead a team on site, coordinate contractors, and ensure high standards of safety and presentation for residents and guests.

You will manage a busy, people-focused environment, handle queries promptly and maintain strong relationships with residents and partners, while contributing to cost control and service excellence.

Qualifications

• Experience in residential estate/block management or facilities management.
• Strong on-site leadership and resident service focus.
• Knowledge of health and safety and compliance in a residential setting.

Responsibilities

• Conduct site walks and compliance inspections, logging actions.
• Supervise a team of around 8 staff: concierge, handyperson, operatives and cleaners.
• Coordinate contractors, schedule work, ensure quality and safety.
• Handle resident enquiries and ensure timely, courteous resolutions.
• Monitor communal areas and building systems, raise maintenance tasks.
• Assist with service charge management and budgeting.

Skills

People management

On-site leadership

Customer service

Budget awareness

Health & safety

Tools

FM software

Job description

DEVELOPMENT DETAILS

Join a modern, canal-side community of around 567 apartments set along the Limehouse Cut in Bow. You’ll be part of a welcoming environment with concierge and security on site, landscaped communal spaces and well-maintained amenity areas. With Devons Road and Bromley-by-Bow stations close by, the development has a calm waterside feel with excellent city connections—an engaging place to support residents and keep a premium estate running smoothly.

ASSISTANT ESTATE MANAGER

• Rendall & Rittner
• £40,000 - £43,000
• Caspian Wharf - E3 3AE
• Monday - Friday 0800 - 1700

DEVELOPMENT DETAILS

Join a modern, canal-side community of around 567 apartments set along the Limehouse Cut in Bow. You’ll be part of a welcoming environment with concierge and security on site, landscaped communal spaces and well-maintained amenity areas. With Devons Road and Bromley-by-Bow stations close by, the development has a calm waterside feel with excellent city connections—an engaging place to support residents and keep a premium estate running smoothly.

ROLE EXPECTATIONS

You will be supporting the Estate Manager to deliver exceptional resident service, first-class building standards and seamless day-to-day operations including managing a team of circa 8 members of staff. Most days you’ll be on the ground: coordinating contractors, conducting H&S and compliance checks, solving resident queries and making sure the estate looks and performs at its best.

What Success Looks Like

• Residents feel heard, informed and delighted with timely, proactive responses.
• The estate’s compliance calendar runs like clockwork, with accurate records and zero missed actions.
• Communal areas are consistently pristine, safe and welcoming, with issues resolved before they become problems.
• Contractors are well-briefed, supervised and held to high standards, delivering on time and to spec.
• Clear, concise reporting keeps stakeholders updated on performance, spend and priorities.
• You champion continuous improvement, spotting opportunities to enhance service and efficiency.

How You'll Spend Most Of Your Time

• Conducting regular site walks, H&S checks and compliance inspections, logging actions and closing them out.
• Managing and supervising a team of circa 8 staff including concierge, a handyperson, estate operatives and cleaners.
• Coordinating and supervising contractors and suppliers, from scheduling to quality assurance.
• Handling resident enquiries and communications, ensuring swift, courteous resolutions.
• Monitoring building systems and common areas, raising and managing maintenance tasks and defects.
• Supporting service charge management with accurate data, quotes and purchase orders.
• Assisting with audits, risk assessments, incident reports and preparedness for emergency procedures.

Who This Role Is For

• You’re a people-first professional who enjoys being visible, approachable and solution-focused on site.
• You’re organised and detail-driven, comfortable juggling priorities without losing sight of standards.
• You communicate clearly—verbally and in writing—and build strong relationships with residents and partners.
• You take ownership, follow through on actions and are calm under pressure.
• You care about presentation and safety, taking pride in a well-run, welcoming estate.

Experience That Helps

• Experience in residential block or estate management, hospitality or facilities management.
• Working knowledge of health and safety, fire safety routines and statutory maintenance in a residential setting.
• Coordinating contractors and understanding planned and reactive maintenance workflows.
• Using property or FM software for tasks, work orders, compliance tracking and reporting.
• Supporting budgets, raising POs and contributing to cost control.

What We Offer

• 25 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on your on-site leadership, resident service, building safety knowledge and problem-solving approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.