Estate Contracts Lead — Hybrid, Improving Communities

Paragon Asra Housing Limited; Elmbridge; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

PA Housing is seeking an experienced Estates Contracts Manager to lead the delivery of estate services contracts and ensure neighbourhoods are clean, safe and well maintained. You will manage performance, budgets and contractors while driving customer-focused improvements.

The role offers hybrid working with two to three days in the office weekly and a fixed-term contract until 31/03/2028. DBS checks are required, and a UK driving licence with access to a car is essential.

Qualifications

• Proven experience in contract management within housing/estate management
• Experience managing contracts, budgets, suppliers and service performance
• Strong leadership, communication and stakeholder management skills

Responsibilities

• Manage the performance and delivery of estate services contracts (grounds maintenance, cleaning, tree management, pest control, bulk refuse)
• Monitor contractor performance, carry out audits and resolve contractual issues
• Manage service charges, contract costs and expenditure to improve value for money
• Build relationships with contractors, residents, community groups, local authorities and internal teams
• Use KPIs, data and resident feedback to identify trends and improve service performance
• Lead and support colleagues, setting clear expectations and a positive team culture
• Support strategic planning and identify approaches to improve resident engagement and satisfaction
• Challenge existing ways of working and help shape future delivery of estate services

Skills

Contract management

Budget management

Stakeholder management

Team leadership

Negotiation

Analytical skills

Customer-focused

Job description

PA Housing is seeking an experienced Estates Contracts Manager to lead the delivery of estate services contracts and ensure neighbourhoods are clean, safe and well maintained. You will manage performance, budgets and contractors while driving customer-focused improvements.

The role offers hybrid working with two to three days in the office weekly and a fixed-term contract until 31/03/2028. DBS checks are required, and a UK driving licence with access to a car is essential.