Estate Operations Lead – Hybrid Role

Boden Group; Hatfield; Hybrid; GBP 50,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Pension with employer contribution

Private medical including dental and?

Life insurance

Employee Assistance Programme

Salary sacrifice schemes

Gym and retailer discounts

Job summary

Boden Group is seeking an experienced Operations Manager in Hatfield to oversee day-to-day service delivery across a large residential estate. You will manage outsourced FM partners, monitor performance and ensure compliance with PPP/PFI obligations while supporting asset lifecycle projects.

The role offers hybrid working, a clear path to impact, and close collaboration with clients and internal teams. Strong budgeting, risk, and stakeholder skills are essential.

Qualifications

• 3+ years' experience in FM, operations, contracts, estates or similar role.
• Experience managing outsourced FM providers and service performance.
• Knowledge of PPM, statutory compliance and asset management.
• Commercial awareness including budgets and CAPEX.

Responsibilities

• Lead day-to-day operational and FM service delivery across the estate.
• Manage outsourced FM providers, contractors and service performance.
• Monitor PPM delivery, statutory compliance, SLAs and defect resolution.
• Support lifecycle planning, capital works and asset improvement projects.
• Interpret and monitor PPP/PFI contractual obligations.
• Manage budgets, CAPEX, operational costs and reporting.
• Use FM and helpdesk data to identify improvements.
• Build relationships with clients, boards and stakeholders.
• Support ESG initiatives and long-term asset sustainability.
• Lead operational response to incidents and emergencies.

Skills

FM management

Contract management

Budgeting

Stakeholder management

Education

FM qualification

Engineering or project management qualification

Tools

PPM knowledge

Asset management

Job description

Boden Group is seeking an experienced Operations Manager in Hatfield to oversee day-to-day service delivery across a large residential estate. You will manage outsourced FM partners, monitor performance and ensure compliance with PPP/PFI obligations while supporting asset lifecycle projects.

The role offers hybrid working, a clear path to impact, and close collaboration with clients and internal teams. Strong budgeting, risk, and stakeholder skills are essential.