ESR Advisor

Oxleas NHS Foundation Trust; Dartford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Oxleas NHS Foundation Trust is seeking an ESR Workforce Advisor to support accurate workforce information and efficient people processes. The role sits in the Workforce Systems Team, providing high-quality guidance to managers and staff on ESR and EASY, handling service desk requests, and assisting with administrative tasks across HR operations.

The ideal candidate will have strong administrative skills, an interest in digital transformation, and a willingness to learn.

Qualifications

• Strong administrative skills and attention to detail.
• Experience with HR systems or workforce information is desirable.
• Enthusiasm for learning and system improvement.

Responsibilities

• Provide high-quality support to managers and staff on workforce systems (ESR and EASY).
• Handle service desk queries, escalate complex issues appropriately.
• Support workforce administration processes (contracts, leavers, work permits, registrations).
• Collaborate with HR, Payroll, Recruitment, Finance to ensure data accuracy and timely payments.
• Contribute to data quality reviews and digital improvement initiatives.

Skills

Administrative skills

HR systems experience

Digital skills

Learning mindset

Tools

ESR (Electronic Staff Record)

EASY

Job description

The ESR Workforce Advisor plays a key role in supporting the delivery of accurate workforce information and efficient people processes across Oxleas NHS Foundation Trust. Working within the Workforce Systems Team, the post holder will provide high-quality support to managers and staff, maintain workforce records, and assist with data quality activities., To provide advice and support to managers and staff on the Trust's workforce systems, including ESR and EASY, via service desk calls, escalating complex queries as appropriate andresponding to requests in a professional, timely and customer-focused manner. To support managers with workforce administration processes including contractual changes, leavers, work permits, professional registrations and workforce data queries. To work closely with colleagues across HR, Payroll, Recruitment, Finance and operational services to ensure workforce information is accurate and employees are paid correctly and on time. To contribute to regular data quality reviews, identifying inaccuracies and working with the team to resolve issues and improve data integrity. To support and contribute to digital improvement initiatives across the Workforce Systems Team. To identify opportunities to streamline processes, reduce manual administration and improve the user experience through automation and standardisation. To contribute ideas for continuous improvement and support the implementation of innovative digital solutions. To develop and maintain knowledge of ESR and wider workforce systems, recognising that enthusiasm for learning and system improvement is equally important as previous ESR experience

This is an excellent opportunity for someone with strong administrative skills, some HR systems or workforce information experience who enjoys improving processes and solving problems. While experience of ESR (Electronic Staff Record) would be advantageous, it is not essential. We are looking for someone who is enthusiastic about learning, has excellent digital skills, and is willing to develop expertise in workforce systems. The successful candidate will join a team that is committed to continuous improvement and innovation. An interest in digital transformation, automation, and the use of technology to improve efficiency would be highly beneficial. The role offers opportunities to contribute to service improvements, support new ways of working and help shape how workforce systems are used across the Trust.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind
• We're Fair
• We Listen
• We Care