Espresso Machine Technician

Allpress Espresso; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Allpress Espresso is seeking an Espresso Machine Technician to join our Technical team in London. This role combines a passion for coffee and customer service, ensuring our clients receive exceptional support for their machinery. The ideal candidate will enjoy interacting with diverse clients, possess excellent troubleshooting skills, and be self-motivated. As part of a supportive culture, we offer full training, competitive salary, and comprehensive benefits to help our team thrive.

Benefits

Full role specific training

Employee assistance programme

Good work life balance

33 days of annual leave

Access to LinkedIn Learning

Enhanced parental leave

Fully paid access to gympass

Gender affirmation leave

Vast career development

Transparent and friendly company culture

Qualifications

• Experience with coffee machinery preferred but not required.
• Clear driving license necessary.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers with espresso machine problems and maintenance.
• Travel across the UK to provide on-site support.
• Participate in occasional on-call duties for emergencies.

Skills

Troubleshooting

Customer Service

Time Management

Self-motivation

Education

Passion for coffee and hospitality

Job description

Are you passionate about coffee and love meeting new people? We have an exciting opportunity to join our Technical team as our new Espresso Machine Technician

We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principals have formed the backbone of our business – People, Flavour and Innovation.


We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.

About the role

Our customers can’t provide our amazing coffee without the right machinery (premium hand-crafted espresso machines to be exact). That’s where you come in! Combining your love for coffee and passion for problem-solving and customer service, you will help our customers get excited about their beautiful equipment and be there in times of need.

Strong lateral thinking & troubleshooting skills are essential for this role. We are looking for somebody who has a passion for coffee and has ideally worked with a coffee machine before. Alternatively, if you have an electrical/engineering background and are mechanically minded and love nothing more than fixing what’s broken, this could be for you. Excellent time management and a head for admin are also a must.

No two days will be the same as you travel out to visit our awesome customers in cafes all over the UK. For this reason, a full driver’s licence and a willingness to travel is essential and some weekend hours will be required. We offer a 7 day a week service to our customers and on occasion need to attend to emergencies out of hours (pre 9am, post 5pm and weekends). The team take this is turns to be 'on-call' and we provide additional remuneration to be on-call.

About you

Genuinely enjoy interacting with people from all walks of life

A passion for problems solving

Exceptional time management and a head for admin

Self-motivated

Details:

Hours: 5 days per week around 40 hours per week.

Days: Monday - Friday. Weekend working is required on occasion.

Times: Normally 9-5 unless 'on call'.

Salary: £30,000-35,000 plus on call and overtime (salary is dependant on experience)

Reporting to: National Technical Manager

Experience: A love for hospitality and the coffee industry is required. No previous technical experience is required but would be very beneficial, some work with coffee machinery is essential.

Additional: A full clear driving license is essential; the successful candidate will feel comfortable driving a van in London and long distances.

This is a fantastic opportunity for somebody who already has hospitality experience and is looking to further their career in the coffee industry. We offer full training, great staff perks, a competitive salary, career development and a great company culture.

By becoming part of Allpress we offer our team:
- Full role specific training
- An employee assistance programme - supporting your mental health
- Good work life balance
- 33 days of annual leave
- Access to LinkedIn Learning
- Enhanced parental leave
- London Living wage and daytime working
- Fully paid access to gympass
- Gender affirmation leave
- Vast career development
- A transparent and friendly company culture

If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you.

At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity.

If this sounds like you then please apply with your CV and a cover letter explaining:

Why you’d like to work for Allpress
What interests you in the role
Why you think you’d be a good fit

Diversity & Inclusion Statement

At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued, respected and engaged.

We commit to…

Continuously working towards removing barriers and bias.

Building inclusive teams who represent people from all groups in society.

Building a safe environment where it is encouraged to speak out against discrimination in any form.

Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.

Sound like you? We'd love to hear from you!Apply via the link and make sure to include a personalised cover letter explaining why you would like to join our team.