Escalations & Customer Resolution Lead (Hybrid)

Think Specialist Recruitment; Watford; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Hybrid work after training

Great company benefits

Job summary

Think Specialist Recruitment is seeking a dedicated Content Resolutions Advisor in Watford. You will handle escalated customer complaints, provide top-quality phone support, and investigate issues to resolve each case thoroughly.

Hybrid work begins after training, with a requirement to attend Watford as needed. The role emphasizes empathy, active listening, and a strong team approach, ensuring accurate data entry and timely workload management.

Qualifications

• Previous experience within customer resolution.
• Excellent people skills with strong listening skills.
• The ability to problem solve.
• Empathetic to different customer scenarios.
• A strong team player.
• Strong attention to detail.
• Ability to manage their own workload.

Responsibilities

• Managing escalated customer complaints through to resolution.
• Providing a high level of customer service over the phone.
• Carry out thorough investigation to each individual complaint.
• Keeping inhouse system up to date with updated customer details.
• Utilising inhouse system to gather information around customer complaints.
• Utilising problem solving skills to get to resolution within a timely manner.
• Working well as part of a team.

Skills

Customer resolution

Problem solving

Active listening

Empathy

Team player

Attention to detail

Workload management

Job description

Think Specialist Recruitment is seeking a dedicated Content Resolutions Advisor in Watford. You will handle escalated customer complaints, provide top-quality phone support, and investigate issues to resolve each case thoroughly.

Hybrid work begins after training, with a requirement to attend Watford as needed. The role emphasizes empathy, active listening, and a strong team approach, ensuring accurate data entry and timely workload management.