Customer Resolutions Manager

Think Specialist Recruitment; Watford; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Hybrid work after training

Great company benefits

Job summary

Think Specialist Recruitment is seeking a dedicated Content Resolutions Advisor in Watford. You will handle escalated customer complaints, provide top-quality phone support, and investigate issues to resolve each case thoroughly.

Hybrid work begins after training, with a requirement to attend Watford as needed. The role emphasizes empathy, active listening, and a strong team approach, ensuring accurate data entry and timely workload management.

Qualifications

• Previous experience within customer resolution.
• Excellent people skills with strong listening skills.
• The ability to problem solve.
• Empathetic to different customer scenarios.
• A strong team player.
• Strong attention to detail.
• Ability to manage their own workload.

Responsibilities

• Managing escalated customer complaints through to resolution.
• Providing a high level of customer service over the phone.
• Carry out thorough investigation to each individual complaint.
• Keeping inhouse system up to date with updated customer details.
• Utilising inhouse system to gather information around customer complaints.
• Utilising problem solving skills to get to resolution within a timely manner.
• Working well as part of a team.

Skills

Customer resolution

Problem solving

Active listening

Empathy

Team player

Attention to detail

Workload management

Job description

My client have an exciting opportunity to join one of their well established teams to work within the Customer Resolutions team. The suitable candidate will have previous experience within customer resolution, be a natural problem solver, and enjoy helping customers resolve any problems they may have.

£36,225 including great company benefits

Hybrid working after training - must be able to get to Watford

Some of the duties will include:

• Managing escalated customer complaints through to resolution
• Providing a high level of customer service over the phone
• Carry out thorough investigation to each individual complaint
• Keeping inhouse system up to date with updated customer details
• Utilising inhouse system to gather information around customer complaintsUtilising problem solving skills to get to resolution within a timely manner
• Working well as part of a team

The suitable candidate:

• Previous experience within customer resolution
• Excellent people skills with strong listening skills
• The ability to problem solve
• Empathetic to different customer scenarios
• A strong team player
• Strong attention to detail
• Ability to manage their own workload