Customer Relations Executive - Service & Escalations (Hybrid)

Asda; United Kingdom; Hybrid; GBP 20.000 - 30.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus

Company pension

Colleague discount

Wellbeing services

Virtual GP

Counselling

Health plan

Dental plan

Employee helpline

Discounts

Zusammenfassung

Asda House is seeking a Customer Service Executive Relations Advisor to join its customer care team. The role focuses on investigating customer contacts, maintaining brand-aligned communication, and delivering timely resolutions across channels.

You will manage your workload, communicate with stakeholders, and handle escalations from Legal, Claims, Privacy and PR while driving improvements to the customer experience. A hybrid working pattern is offered.

Qualifikationen

• Extensive experience in Customer Service/Contact Centre.
• Ability to make sound decisions autonomously.
• Strong communication skills across channels.

Aufgaben

• Investigate customer contacts ensuring excellent service is delivered.
• Promote and maintain high standards of communication in line with brand guidelines.
• Manage workload and provide timely updates to customers.
• Communicate effectively with internal and external stakeholders.
• Engage with key stakeholders on emotive issues.
• Take on high priority escalations from Legal, Claims, Privacy and PR.
• Assist with professional complaints for Optical / Pharmacy teams.
• Highlight process improvements to enhance customer experience.
• Navigate multiple systems to support issue resolution.
• Be accountable for First Contact Resolution and Customer Satisfaction.

Kenntnisse

Customer service experience

Autonomy

Decision making

Communication skills

Jobbeschreibung

Asda House is seeking a Customer Service Executive Relations Advisor to join its customer care team. The role focuses on investigating customer contacts, maintaining brand-aligned communication, and delivering timely resolutions across channels.

You will manage your workload, communicate with stakeholders, and handle escalations from Legal, Claims, Privacy and PR while driving improvements to the customer experience. A hybrid working pattern is offered.