ERP Support Specialist — SQL & Business Processes (Remote UK)

MCS Group | Your Specialist Recruitment Consultancy; Hemel Hempstead; Remote; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Fully remote within the UK

25 days annual leave

Private healthcare

Employer pension contribution

Wellbeing reimbursement

Full product training

Career development

Job summary

MCS Group | Your Specialist Recruitment Consultancy is partnering with an established software company to recruit an Application Support Consultant for UK remote work. The role focuses on understanding business processes and supporting ERP or business applications across finance, logistics, and reporting.

You’ll own technical and functional queries, use SQL and APIs to investigate issues, and collaborate with support, success and development teams.

Qualifications

• Previous ERP or business application support experience is required.
• Hands-on experience using SQL and relational databases to investigate issues.
• Experience with APIs, system integrations or data flows.
• Understanding of business processes such as finance, invoicing, purchasing, sales, stock, warehousing or reporting.

Responsibilities

• Taking ownership of technical and functional customer queries.
• Investigating issues across ERP and wider business applications.
• Using SQL and database investigation to understand application and data issues.
• Reproducing problems and working through the likely root cause.
• Troubleshooting integrations and data flows between systems.
• Reviewing reports, files, application data and logs.
• Explaining technical information clearly to non-technical customers.
• Documenting findings and creating useful internal knowledge.
• Working closely with support, customer success and development teams.
• Building a strong understanding of how customers use the software day-to-day.

Skills

ERP/Business application support

SQL

APIs

Data analysis

Customer communication

Tools

SQL Server

MySQL

Postman

SoapUI

JSON

XML

FTP/SFTP

CSV/Excel

CRM

ERP integrations

BI/Reporting

Job description

MCS Group | Your Specialist Recruitment Consultancy is partnering with an established software company to recruit an Application Support Consultant for UK remote work. The role focuses on understanding business processes and supporting ERP or business applications across finance, logistics, and reporting.

You’ll own technical and functional queries, use SQL and APIs to investigate issues, and collaborate with support, success and development teams.