Senior IT Systems Engineer - Remote & Hands-On Support

MCS Group; Belfast City District; Remote; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Salary up to £55k

Fully remote NI

Global MS environment

Enterprise exposure

Hands-on role

Job summary

MCS Group seeks an experienced Senior System Admin to join a dynamic managed IT services team. This hands-on role focuses on Level 2/3 support across Microsoft 365, AD, Exchange Online, and related technologies for a global client base, including London, New York, Hong Kong and Singapore.

You’ll own escalations and be involved in end-user support and incident management. The ideal candidate combines strong technical skills with excellent customer service, able to communicate clearly with users

Qualifications

• Several years' experience in IT support or managed services.
• Strong experience with Microsoft 365, AD, Exchange Online.
• Hands-on, capable of end-to-end issue ownership.
• Comfortable with remote, global user base.
• Excellent communication and customer-service mindset.

Responsibilities

• Provide Level 1-3 technical support to a global user base.
• Manage Microsoft 365, Windows 10/11, Intune, AD, Exchange Online.
• Administer and troubleshoot across Microsoft 365 and AD.
• Support Intune, VPN, Citrix Cloud and Azure VDA/VDI.
• Handle onboarding/offboarding, device inventory, and incidents.
• Provide professional remote support and escalate to resolution.

Job description

MCS Group seeks an experienced Senior System Admin to join a dynamic managed IT services team. This hands-on role focuses on Level 2/3 support across Microsoft 365, AD, Exchange Online, and related technologies for a global client base, including London, New York, Hong Kong and Singapore.

You’ll own escalations and be involved in end-user support and incident management. The ideal candidate combines strong technical skills with excellent customer service, able to communicate clearly with users