ERP Functional Analyst

Progress Rail; Nottingham; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Training and development

External qualifications

Pension scheme with employer cont. up

Life insurance

Employee Assistance Programme

Gym discount

Fuel card

Recognition schemes

Holiday entitlement

Job summary

Progress Rail in the United Kingdom is seeking an experienced ERP Functional Analyst to join our global IT team. You will provide first-line functional support for our ERP platform across Finance, Supply Chain, Manufacturing and Warehousing, investigate issues, coordinate resolutions, and help drive continuous improvement across international sites.

You will translate user requirements into system enhancements, support upgrades and testing, create user guides, and collaborate with ERP

Qualifications

• Experience supporting and administering ERP systems in manufacturing, engineering, distribution, or supply chain.
• Strong knowledge of business processes across Finance, Purchasing, Inventory, Manufacturing, and Warehousing.
• Proven ability to troubleshoot ERP issues while delivering user support.
• Experience gathering requirements and translating them into system improvements.
• Strong communication and stakeholder management skills.
• Analytical, organized, proactive with a continuous improvement mindset.

Responsibilities

• Provide first-line functional ERP support across multiple functions and sites.
• Investigate issues, identify root causes, and coordinate resolutions.
• Manage support tickets from logging to completion.
• Collaborate with Finance, Supply Chain, Manufacturing and Warehousing teams.
• Translate user requirements into system improvements and change requests.
• Support ERP enhancements, upgrades, testing, and implementation.
• Create and maintain user documentation and knowledge articles.
• Work with ERP specialists, developers, third-party partners, and stakeholders.
• Identify opportunities for process improvement and drive ERP best practices.
• Build strong relationships and deliver high-level customer service.

Skills

ERP system support

Process improvement

Stakeholder management

Requirements gathering

User support

Job description

Are you an experienced ERP professional with a passion for problem-solving and helping users get the most from business systems? Do you enjoy working closely with colleagues across Finance, Supply Chain, Manufacturing and Warehousing to deliver effective system support and continuous improvement? If so, we have an exciting opportunity for an ERP Functional Analyst to join our global IT team. In this varied role, you'll provide functional support for our ERP platform, investigate and resolve system issues, support projects and enhancements, and play a key role in improving business processes across multiple international locations.

THE ROLE:
As an ERP Functional Analyst you will be responsible for:

• Providing first-line functional support to ERP users across multiple business functions and international sites.
• Investigating system issues, identifying root causes, and coordinating resolutions to minimise business disruption.
• Managing support tickets, ensuring issues are accurately logged, prioritised, and updated through to completion.
• Working closely with Finance, Supply Chain, Manufacturing and Warehousing teams to understand and support business processes.
• Translating user requirements into system improvements, change requests, and development specifications.
• Supporting ERP system enhancements, upgrades, testing, and implementation activities.
• Creating and maintaining user documentation, process guides, and knowledge-base articles.
• Collaborating with ERP specialists, developers, third-party partners, and key stakeholders to deliver effective solutions.
• Identifying opportunities for process improvement and helping drive best practice across ERP applications.
• Building strong working relationships across the organisation while delivering a high level of customer service and user support.

THE CANDIDATE:
The ideal ERP Functional Analyst:

• Previous experience supporting and administering ERP systems within a manufacturing, engineering, distribution, or supply chain environment.
• Strong understanding of business processes across functions such as Finance, Purchasing, Inventory, Manufacturing, and Warehousing.
• Proven ability to investigate, troubleshoot, and resolve ERP-related issues while delivering excellent user support.
• Experience gathering business requirements and translating them into practical system improvements and solutions.
• Strong communication and stakeholder management skills, with the ability to work effectively across all levels of the business.
• Analytical, organised, and proactive, with a continuous improvement mindset and the ability to manage multiple priorities.

BENEFITS:

• Competitive salary with an annual bonus
• Tailored training to help you learn and develop
• Company funded external qualifications (where relevant to the role)
• Company pension scheme with up to 7% employer contribution
• Life assurance cover 3.5 x salary
• Employee Assistance Programme
• Discounted gym membership – up to 25% off across 4,000 UK gyms
• Fuel Card – save 2-3p per litre on across 3,500 UK fuel stations including BP, Esso and Shell
• Various employee recognition schemes
• 33 days holiday per annum, pro rate (inclusive of bank/public holidays)

ABOUT PROGRESS RAIL:

Progress Rail, a Caterpillar company, is one of the largest integrated and diversified providers of rolling stock and infrastructure solutions and technologies for the global rail industry. The company provides advanced EMD® locomotives, engines, and technologies, railcars, trackwork, fasteners, signalling, rail welding and Kershaw Maintenance-of-Way equipment, along with dedicated locomotive and freight car repair services, aftermarket parts support and recycling operations.

Progress Rail’s deep industry expertise ensures a commitment to quality through innovative solutions. With a global network across the United States, Canada, Mexico, Brazil, Germany, Italy, Australia, China, Germany, India, South Africa, the United Arab Emirates and the United Kingdom, we are committed to serving our customers.

PROGRESS RAIL VALUES:

• Safety – Care, Learn, Prevent
• Integrity – Do the Right Thing
• Teamwork – Win Together
• Excellence – Be the Best
• Commitment – Own the Outcome

EQUAL OPPORTUNITIES:

Progress Rail is an equal opportunity employer. All qualified applicants will receive consideration for employment. We value and embrace diversity of thought, background and unique experiences and we pride ourselves on being an inclusive workforce and culture.

We are unable to offer visa sponsorship for this position. Applicants must have the right to work in the UK at the time of application.