ERP & Business Applications Support Analyst (2nd Line)

Cooper Golding Ltd.; Barnstaple; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company pension

Employee discount

Free parking

On-site parking

Store discount

Job summary

Cooper Golding Ltd. in Barnstaple, Devon, is seeking an experienced Application Support Analyst to join its IT team. You will provide second-line support, focus on ERP systems, troubleshoot applications, and assist users across business systems.

You'll administer access, configure systems, and collaborate with the Service Desk to improve application stability. Experience with ERP platforms like Kerridge K8 or other major systems is advantageous.

Qualifications

• Experience in application support or business systems support.
• ERP administration experience with core business systems.
• Experience managing user accounts, permissions, and access controls.

Responsibilities

• Provide second-line support for business applications and ERP systems.
• Investigate and resolve incidents and service requests.
• Administer user accounts, permissions and access controls.
• Support system configuration, reporting, and user views.
• Assist with application upgrades, testing and improvements.

Skills

Second-line support

ERP administration

Microsoft 365

Active Directory / Entra ID

ITIL processes

Troubleshooting

Tools

Kerridge K8

SAP

Sage

Microsoft Dynamics

Oracle

Job description

Cooper Golding Ltd. in Barnstaple, Devon, is seeking an experienced Application Support Analyst to join its IT team. You will provide second-line support, focus on ERP systems, troubleshoot applications, and assist users across business systems.

You'll administer access, configure systems, and collaborate with the Service Desk to improve application stability. Experience with ERP platforms like Kerridge K8 or other major systems is advantageous.