Workforce Systems Administrator (Medical Staff)

Dorset Clinical Commissioning Group; Poole; On-site; GBP 26,000 - 32,000; Full time

Job summary

Dorset Clinical Commissioning Group is seeking a candidate to support and develop workforce systems, including Medical eRostering, and provide guidance to end users across our workforce platforms. The role emphasises data quality, governance and proactive service improvement within a busy clinical commissioning environment.

The successful applicant will work with stakeholders to resolve system issues and optimise rostering processes, ensuring high standards of user support and information

Qualifications

• Experience of administering, supporting or developing workforce systems, eRostering systems or similar business-critical systems.
• Experience of supporting end users and resolving workforce or system-related issues.
• Experience of working with complex workforce data, staff rotas or rostering information.
• Knowledge of workforce rostering processes and workforce management systems.
• Knowledge of data quality principles and information governance requirements.
• Knowledge of stakeholder engagement and service improvement methodologies.
• Ability to provide advice, guidance and support to system users.
• Ability to provide practical advice and guidance on Medical eRostering and workforce systems.
• Ability to investigate and resolve system or process-related issues.

Skills

Advice to system users

Medical eRostering guidance

System issue resolution

Education

Degree or equivalent experience

Relevant qualification in Workforce Systems/Information Systems/Workforce Planning/Project Management

Tools

Healthrota

ESR administration

Rostering software

Job description

Detailed job description

and main responsibilities For further details about this exciting opportunity, including the full scope of responsibilities, key duties and person specification, please refer to the attached Job Description and Personal Specification documents. These documents provide comprehensive information about the role, including the day-to-day responsibilities, required knowledge, skills and experience, and the contribution the post holder will make in supporting Medical eRostering and associated workforce systems across the Trust. We encourage all applicants to review the documentation carefully to gain a full understanding of the role and to ensure their application demonstrates how they meet the essential and desirable criteria.

Person specification

Qualifications

Essential criteria

• Degree or equivalent experience

Desirable criteria

• Relevant qualification in Workforce Systems, Information Systems, Workforce Planning or Project Management

Experience

Essential criteria

• Experience of administering, supporting or developing workforce systems, eRostering systems or similar business-critical systems
• Experience of supporting end users and resolving workforce or system-related issues
• Experience of working with complex workforce data, staff rotas or rostering information

Desirable criteria

• Experience of using Healthrota
• Experience of ESR administration and support
• Experience of rota compliance monitoring, workforce planning or roster optimisation

Technical Skills/Competencies

Essential criteria

• Ability to provide advice, guidance and support to system users
• Ability to provide practical advice and guidance on Medical eRostering and workforce systems
• Ability to investigate and resolve system or process-related issues

Desirable criteria

• Experience of workforce systems configuration, testing and implementation
• Experience of developing user guides, training materials or communications

Knowledge

Essential criteria

• Knowledge of workforce rostering processes and workforce management systems
• Knowledge of data quality principles and information governance requirements
• Knowledge of stakeholder engagement and service improvement methodologies

Desirable criteria

• Knowledge of Medical eRostering best practice
• Knowledge of EWTD and workforce compliance requirements

Interpersonal Skills

Essential criteria

• Evidence of building effective working relationships with stakeholders at all levels
• Evidence of delivering high levels of customer service and user support
• Ability to communicate technical information clearly and effectively
• Evidence of using initiative to solve problems and improve services

Desirable criteria

• Experience of delivering training, workshops or presentations

Personal Attributes

Essential criteria

• Evidence of strong organisational skills and the ability to manage competing priorities
• Evidence of a proactive and solution-focused approach to work
• Commitment to continuous improvement and customer service excellence

Desirable criteria

• Demonstrable interest in digital transformation and workforce systems development

Language requirement

Essential criteria

• Able to communicate effectively in English, both verbally and in writing, to undertake the requirements of the role