ER Advisor

Gousto; Warrington; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Gousto is seeking an Employee Relations Advisor to join the People Team at our Warrington site. The role is permanent, full-time, and site-based with some hybrid flexibility.

You’ll provide practical ER guidance, support end-to-end case handling, and help shape people policies across this busy operation. You’ll work with managers to ensure compliant, fair outcomes, build policy capability, and use data to spot trends.

Qualifications

• Knowledge of UK employment law and best practice is essential.
• Experience managing ER cases with guidance for managers.
• Ability to explain complex information clearly to stakeholders.
• Strong organizational skills and ability to manage multiple ER matters.
• Experience using HR systems and handling data for insights.
• Attention to detail and GDPR-compliant record-keeping.

Responsibilities

• Manage end-to-end ER cases including grievances, investigations and disciplinary matters.
• Provide clear, practical employment-law guidance to managers.
• Coach managers on Gousto policies and procedures.
• Build relationships with stakeholders and translate business needs into ER actions.
• Support policy development and implementation across site operations.
• Monitor attendance and escalate wellbeing or Occupational Health referrals as needed.
• Contribute to wider People projects and organisational change initiatives.

Skills

UK Employment Law

ER Case Management

Stakeholder Management

Policy Development

HR Data & Analytics

GDPR Knowledge

Communication

Education

HR/People-related degree or CIPD desirable

Tools

HRIS systems

Job description

Company Description

Here at Gousto, we are on a mission to become the UK & Irelands most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

We’re looking for an Employee Relations Advisor to join our People Team at our Warrington warehouse on Omega South, WA5, reporting to our Employee Relations Lead. This is a permanent, full-time and site-based role, although we’ll support a degree of hybrid working where possible. We can also explore flexible working patterns that work for both you and the business. As our operation runs around the clock, you’ll need some flexibility to support colleagues working nights, including twilight or early-hours shifts.

You’ll play an important role in providing timely, practical and consistent employee relations advice to our managers. From supporting the end-to-end management of ER cases to coaching managers and helping develop our policies, you’ll contribute to fair and consistent people practices across the site. You’ll also have opportunities to work with our wider People Team on projects including organisational change, contract variations and employee engagement.

Core Responsibilities

• Manage end-to-end ER cases, advising managers on grievances, investigations, disciplinaries, appeals and absence cases in line with employment legislation
• Provide practical advice on employment law and Gousto policies, identifying potential legal risks and helping managers reach fair and consistent outcomes
• Coach and train managers on our people policies and procedures, building their capability to manage people matters effectively
• Build effective relationships with stakeholders, listening to business needs and employee feedback to provide timely ER guidance
• Work with managers to ensure our policies are applied consistently and fairly across the business
• Contribute to the research, development and improvement of People policies and ensure contractual provisions remain fit for purpose
• Use ER data to identify emerging trends and areas that may need further attention or action
• Monitor attendance and work with managers on attendance processes, including signposting relevant wellbeing support and escalating Occupational Health referrals where appropriate
• Contribute to wider People projects, including organisational change, contract variations and employee engagement activity

Who You Are

• You have practical knowledge of UK employment law and employment best practice and keep your knowledge current
• You have experience managing ER cases and can provide clear, pragmatic guidance to managers
• You can explain complex or sensitive information clearly and adapt your communication to different stakeholders
• You can organise and prioritise your workload effectively while managing multiple ER matters
• You can build effective working relationships and guide stakeholders towards fair and consistent outcomes
• You’re comfortable listening to different perspectives and appropriately challenging stakeholders when needed
• You’re motivated to provide a positive employee experience and continue developing your ER knowledge
• You’re comfortable using HR systems and working with data to identify insights and areas for action
• You have strong attention to detail and understand the importance of accurate records, clear audit trails and handling ER documentation in line with GDPR

Additional Information

Gousto is for everyone:

Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need, and we will make every effort to accommodate. (Eg, Extra time or systems accommodations)