Senior ER Advisor

Sodexo; Greater Manchester; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Sodexo retirement plan

Brand discounts to 1,900+ brands

Gym discount

Employee assistance programme

Job summary

Sodexo is seeking a confident Senior ER Advisor to join our HR Services team in Salford. You will act as the go-to ER expert across multiple sites, providing remote guidance on investigations, grievances, absence, TUPE and other HR casework.

You will keep processes running smoothly, log cases in the CSM system, prepare letters, support TUPE transfers, and stay up to date with employment law. The role offers a competitive salary and the chance to contribute to a busy, compliant ER function.

Qualifications

• Experience providing remote ER support across multiple sites.
• Strong understanding of employment legislation and HR policies.
• Ability to manage a high-volume caseload while staying organized.
• Clear written and verbal communication skills.
• Practical problem-solving mindset with a customer-focused approach.
• Solid Microsoft Office skills.

Responsibilities

• Provide compliant ER guidance on disciplinary, grievance, absence and investigations.
• Log and manage cases accurately in the CSM system.
• Help managers prepare for meetings and ensure proper processes are followed.
• Produce accurate invite and outcome letters in line with policy.
• Support TUPE processes and transfers with the wider team.
• Facilitate mediation sessions to resolve workplace issues.
• Monitor suspension cases to minimise costs and delays.
• Support redundancy calculations and related admin.
• Stay updated on employment law changes and policy updates.
• Collaborate with other HR Services teams during peak periods.
• Maintain secure, accurate records in compliance with data protection.

Skills

Remote ER support

Employment law

High volume caseload

Clear communication

Problem solving

MS Office

Education

CIPD qualification

Tools

SAP HR

CRM

Job description

Senior Employee Relations (ER) Advisor

Full - Time - HR Services

Salary: Competitive

Location: 310 Broadway, Salford M50 2UE

We're looking for a confident and people focused Senior ER Advisor to join our ER Services team. If you enjoy helping managers navigate tricky situations, keeping things fair and compliant, and making a real difference to how people experience work, this role is for you.

You’ll be the go to expert for ER advice across a multi site operation, supporting managers remotely with clear, practical guidance on everything from investigations and grievances to absence, suspensions and TUPE. You’ll also play a key part in keeping our processes running smoothly and ensuring cases move at pace.

Key Responsibilities:

• Giving managers straightforward, compliant ER guidance on disciplinary, grievance, absence, investigations and general casework.
• Handling escalated queries from HR Services and logging everything accurately in the CSM system.
• Helping managers prepare for meetings, understand their responsibilities and follow the right process.
• Producing accurate invite and outcome letters, checking details with ER Specialists when needed.
• Supporting TUPE processes and working with the wider team to keep transfers on track.
• Facilitating mediation sessions to help resolve workplace issues.
• Keeping a close eye on suspension cases to minimise cost and ensure timely progress.
• Completing redundancy calculations and supporting the admin that goes with them.
• Staying up to date with employment law, policy changes and segment specific requirements.
• Pitching in with other HR Services teams during busy periods or project work.
• Maintaining secure, accurate records in line with data protection requirements.

Essential Skills:

• Experience providing remote ER support across multiple sites.
• Strong understanding of employment legislation and HR policies.
• The ability to juggle a high volume caseload while staying organised and calm.
• Clear, confident communication written and verbal.
• A practical, problem solving mindset and a customer focused approach.
• Solid Microsoft Office skills.

Desirable:

• Experience in a Shared Service or busy HR environment.
• Knowledge of HR systems like SAP HR or CRM.
• Experience working in unionised environments, including settlement agreements or Employment Tribunals.
• Some understanding of restructuring, mobilisation and TUPE.
• CIPD qualification (or working towards it).

Sodexo's Transversal segment is a central pillar of our organisation, bringing together the core enabling functions that support every part of the business.This segment includes our HR, Finance, Communications and other specialist teams that provide the strategic guidance, governance, and expertise needed to drive operational excellence.Working within Transversal means contributing to the foundations that allow Sodexo to succeed - from shaping our people strategy and managing financial performance to strengthening internal processes and ensuring we deliver on our commitments.It's a collaborative, high impact environment where your work influences the success of the entire organisation.

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.