Employee Relations Specialist

Ocado Logistics

Bedford

Hybrid

GBP 35,000 - 45,000

Full time

14 days+

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Benefits offered by this job

30 days of 'work from anywhere' policy

Private Medical Cover

Generous leave policy

Interest-free train tickets

15% discount on Ocado.com

Job summary

A leading logistics company in Bedford is seeking a proactive Employee Relations Specialist for a hybrid role. The position involves managing ER cases, supporting around 400 managers, and contributing to a positive workplace culture. The ideal candidate will have experience in a fast-paced environment and a thorough understanding of UK employment law. This role offers a blend of remote and onsite work with numerous employee benefits.

Qualifications

Previous ER experience in a fast-paced environment.
Experience providing advice and support in ER areas.

Responsibilities

Manage the full spectrum of ER activity including grievances and investigations.
Support a team of managers in handling ER cases.
Identify root causes and collaborate on solutions.

Skills

Up-to-date knowledge of UK employment law

Highly organised approach

Ability to prioritise and multitask

Accurate documentation skills

Passion for improving employee experience

Job description

Overview

Talent Acquisition @ Ocado | Managing all People/HR, Finance & Training roles

Employee Relations Specialist / Human Resources Advisor - Hybrid

Location: Hybrid - 2 days a week onsite in our Luton Customer Fulfillment Centre, LU4 9TT.

Employment type: Permanent, Full Time, 40 hours per week.

Are you an innovative, ‘outside-the-box’ thinker with a passion for driving positive change through employee relations? We’re looking for a confident and proactive ER Advisor to join our dynamic People Team – someone ready to take full ownership of all ER casework for our Head Office population.

This isn’t a back-seat, supportive role. You\'ll be the go-to expert for ER matters in our Head Office – leading, influencing, and owning cases from start to finish. That means managing the full spectrum of ER activity (grievances, disciplinaries, investigations, etc.), but also spotting trends in data, identifying root causes, and collaborating with the wider People team to improve the colleague experience and drive long-term, people-first solutions.

Enjoy the opportunity to drive ER excellence!

Our Employee Relations Advisors operate as a helpful ‘hub’ of employee relations support for the Ocado Logistics management team. At the forefront of employee relations, they support a team of approximately 400 managers across the business, taking ownership of ER cases, including high-level disciplinaries, appeals, grievances, short-term and long-term sickness, data reporting and more - no two days truly are the same!

Why Join Us

Work you will be proud of: Join Ocado as our talented Employee Relations Advisor and enjoy the opportunity to make a valuable difference, where your ideas are heard and creativity is embraced. Be a champion for diversity and inclusion across the organisation.
Flexibility: Work-life balance is a priority at Ocado. This role offers hybrid working, with 2x days in the office and the remaining 3x days working from home!
Be empowered: This role offers the perfect blend of independence and support. You\'ll have the autonomy to manage your own caseload, but you\'ll also have the support of a dedicated team to help you grow and develop. We nurture our people to success, offering career pathway opportunities and development plans - 87% of our salaried roles are filled by internal colleagues!

Am I the right fit?

To be successful in this role, you will need previous ER experience gained within a fast-paced, high-volume environment, combined with:

Up-to-date knowledge of UK employment law
A highly organised approach with the ability to prioritise and multitask when dealing with volume cases
The ability to keep accurate records of all actions and documentation relating to cases being managed through to conclusion. Including being present in some meetings and taking notes
The passion to embrace initiatives that improve performance, attendance, retention and the overall employee experience

If you are passionate about Employee Relations and have experience providing advice and supporting managers across a broad spectrum of ER areas, we encourage you to apply. Even if you don’t meet all the criteria, your unique perspective and enthusiasm could be a valuable addition to our team.

Your previous roles or experience may have included: Employee Relations Advisor, Employee Relations Specialist, Employee Relations Case Officer, ER Case Handler or HR Advisor.

Your Next Steps

Once you apply, our friendly Talent Acquisition team will review your application. If successful our team will contact you to schedule an informal conversation to discuss your suitability for the role and answer any questions you may have.

What we offer you

Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
Private Medical Cover: Rest easy with comprehensive private medical insurance.
Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
Share Schemes: Join exciting share plans to participate in our success.
Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
Financial Protection: We offer Income Protection and Life Assurance for financial security.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, disability or union membership status.

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