ER Advisor

Serco Limited; Park Central; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Pension 6%

Employee discounts

Wellbeing programmes

Career development

Diversity & inclusion

Job summary

Serco Limited is seeking an ER Advisor to act as the first point of contact for employee relations inquiries. The role is hybrid, attached to the Solihull office with on-site presence twice a week.

You will provide ER guidance across the employee lifecycle, handle cases end-to-end, log activities in the People Services system, and ensure compliance with employment law and best practices. Strong communication and confidentiality are essential.

Qualifications

• Experience in Employee relations within a customer service environment.
• Strong communication skills and ability to manage time.
• Proactive, resourceful and confidential handling of information.
• MS Office proficiency (Word, Excel, Outlook).
• CIPD is desirable but not essential.

Responsibilities

• Provide an ER service to people managers on HR issues and lifecycle procedures.
• Manage end-to-end and timely closure of employee relations cases (discipline, absence, grievance, etc.).
• Log activities on the People Services case management system and store documents.
• Provide guidance to ensure policy compliance with employment law and best practice.
• Work with sensitive data in line with data protection legislation.
• Deliver excellent customer service to UK Serco employees, partners, alumni and applicants.
• Follow defined procedures and processes; escalate complex cases when needed.

Skills

Employee relations

Customer service

Communication

Time management

Confidentiality

MS Office

Education

GCSE Maths & English (A-C)

Tools

MS Office

Job description

ER Advisor

Hybrid - attached to the Solihull office - Twice a week on site.

Full time, Permanent

B6

Here at Serco, we are looking for an ER Advisor who will be the first point of contact for customers ensuring all employee relations inquiries are

processed with high levels of service excellence. You will provide ER guidance, covering aspects of the employee life cycle and People Management processes in line with service level agreements and business rules.

As part of this you'll:

• Provide an ER service to people managers on a range of human resources issues, employee life cycle procedures and policies consistent with employee standards, legislation and guidelines.
• Manage end-to-end and timely closure of employee relations cases (disciplinary, performance, absence, grievance, absence management etc.).
• Ensure all activities are accurately logged on the People Services case management system, updated regularly and documents stored in employee files as required by Serco.
• Provide effective advice to ensure that people management policy and guidance are in line with employment law, case law and best practice.
• Work with sensitive data in line with data protection legislation.
• Provide excellent customer service in all interactions with UK Serco employees, partners, alumni and applicants to provide provision of HR guidance and advice.
• Use defined procedures, knowledge base and policies when providing service to the employee/partner. Follow through on commitments and take responsibility to achieve results.
• Proactively reassign complex and problematic cases to the ER Case Managers, to ensure rapid resolution or accelerate required issues to the management team.

What you'll need to do the role:

• Numerate and literate, with GCSE`s in Maths and English grade A-C or equivalent.
• Must be able to demonstrate experience in Employee relations within a Customer Service Environment.
• CIPD is desirable but not essential.
• Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative.
• Required to manage time effectively in order to complete heavy workload and meet deadlines.
• Proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
• Strong knowledge of MS Office, including Word, Excel, and Outlook.
• Be able to work in a high-pressure environment.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Flexible working considered
• Pension - 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.