Colleague Relations Advisor

NHS Property Services Ltd; Stockport; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

27 days annual leave + 8 bank holidays

Flexible benefits including NHS retail discounts

Training and development opportunities

SMART Pension contribution

Colleague Assistance Programme

Job summary

A public health organization in Stockport seeks a Colleague Relations Advisor for a hybrid position. The role involves advising managers on complex employee relations issues, providing guidance through telephony, and ensuring consistent policy application. Essential qualifications include experience in ER advisory roles and a minimum CIPD level 3 qualification. They offer competitive benefits including 27 days annual leave and flexible working arrangements.

Qualifications

• Experience managing complex ER cases including disciplinary, grievance, absence, and performance.
• Proven history in providing advisory services via telephone.

Responsibilities

• Answer queries from managers on colleague relations issues.
• Assist with management of CR correspondence and case handling.
• Coach managers to make informed and lawful ER decisions.
• Collaborate with teams on complex cases involving risk to the organization.
• Support quality Occupational Health referrals.

Skills

Colleague Relations advisory experience

Telephony-based advisory service

Case management experience

Understanding of Employment Tribunal and Employment Law practices

Education

CIPD level 3 qualification

Job description

Overview

Join NHS Property Services Ltd as a Colleague Relations Advisor. This is a hybrid role with two days per week in the Stockport office. You will empower managers, solve complex employee relations challenges, and contribute to fair outcomes by providing trusted guidance on a range of ER cases.

You will be the first port of call for managers, offering clear, confident advice delivered primarily via telephone to navigate challenges, build capability, and ensure consistent application of policies.

Responsibilities

• Answer manager queries on colleague relations issues in a timely, policy- and legislation-aligned manner via telephone.
• Coach and empower managers to make informed, fair, and lawful decisions in handling employee relations issues.
• Assist managers with administration and quality completion of CR correspondence, ensuring accuracy and colleague-focused decisions.
• Manage your own caseload within agreed Service Level Agreements.
• Collaborate with Colleague Relations and People Business Partner teams to triage complex cases that could involve risk to the organisation, such as TUPE, redundancy or discrimination cases.
• Support managers with coaching and guidance to enable quality Occupational Health referrals.
• Apply ER advisory experience to case handling and ensure understanding of Employment Tribunal and Employment Law practises.

Essential Qualifications and Experience

• Colleague Relations (ER) advisory experience.
• Previous case management experience including complex cases.
• Experience working in a telephony-based advisory service.
• People qualification (minimum CIPD level 3); Level 5 desirable but not essential.
• Proven history of managing all types of ER cases (e.g., disciplinary, grievance, absence, flexible working, family-friendly, performance).
• Understanding of Employment Tribunal and Employment Law practises.

What We Offer

• 27 days annual leave + 8 bank holidays, with option to buy additional leave.
• Smarter Working Policy to choose location based on daily activities.
• Training and development opportunities through our Professional Excellence Framework.
• SMART Pension contribution (company contributes up to 6%).
• Flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• Colleague Assistance Programme and support for all areas of life.

About the Organisation

We celebrate diversity and are committed to an inclusive environment where people can fulfil their potential. We are focused on giving back, supporting volunteering, and pursuing sustainable practices, including a pledge to become net zero carbon by 2050.