ER Manager

Helping Hands Homecare; Alcester; On-site; GBP 56,000 - 74,000; Full time

Benefits offered by this job

25 days leave

Blue Light Card

Employee assistance programme

Job summary

Helping Hands Homecare in Alcester is seeking an Employee Relations (ER) Manager to lead a market-leading ER service within a fast-growing People function. The role focuses on high-risk case management and shaping ER strategy.

You will influence senior leaders, develop a high-performing ER team, ensure compliance with employment law, and work with ACAS, legal advisers and unions. Open to 6-month fixed-term or permanent contract.

Qualifications

• Experienced ER leader in a fast-paced, high-volume, multi-site environment.
• Strong ER expertise including change, TUPE, tribunals, ACAS conciliation, settlement agreements and union engagement.
• Proven ability to influence, coach and challenge senior leaders.
• Skilled people leader with track record of building high-performing teams.
• Analytical, problem-solving and data-driven decision making.

Responsibilities

• Lead the ER strategy and deliver a high-quality, business-partnering service.
• Manage complex and high-risk ER cases with expert advice to senior leaders.
• Build, lead and develop a high-performing ER team.
• Strengthen ER capability across line managers and leaders.
• Maintain robust ER policies, processes and systems with data-driven improvements.
• Ensure compliance with employment legislation and respond to change.

Skills

ER leadership

Change management

TUPE

Tribunals

ACAS conciliation

Union engagement

Data-driven HR

Analytical thinking

Influencing senior leaders

Tools

HRIS

Job description

ER Manager

Department: People

Employment Type: Permanent - Full Time

Location: Alcester

Compensation: £65,000 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home. If you're passionate about using your financial skills to support a purpose-driven organisation and want a role where your work genuinely helps families receive exceptional care, there's a place for you here.

As part of our growing People function, we're looking for a highly capable Employee Relations (ER) Manager to lead a market-leading ER service that protects our culture, strengthens capability and supports the business through effective, commercially minded ER expertise. You'll bring strong technical knowledge, confidence in high-risk case management and the ability to influence senior leaders, while shaping the future of ER within a fast-paced, people-first organisation.

We're open to hiring someone on either a 6-month fixed-term contract or a permanent basis.

Key Responsibilities

• Lead the ER strategy and deliver a high-quality, business-partnering service.
• Manage complex and high-risk ER cases, providing expert advice to senior leaders.
• Build, lead and develop a high-performing ER team.
• Strengthen ER capability across line managers and leaders.
• Maintain robust ER policies, processes and systems, using data to drive improvements.
• Ensure ongoing compliance with employment legislation and manage organisational responses to change.
• Develop strong internal and external relationships, including ACAS, legal advisers and unions.
• Oversee ER KPIs, reporting and continuous improvement.
• Manage ER budgets, legal spend and settlement agreements.

Skills, Knowledge and Expertise

Essential

• Experienced, commercially minded ER leader from a fast-paced, high-volume, multi-site environment.
• Strong technical ER expertise including change, TUPE, tribunals, ACAS conciliation, settlement agreements and union engagement.
• Proven ability to influence, challenge and coach senior leaders.
• Skilled people leader with experience building high-performing teams.
• Strong analytical, problem-solving and decision-making capability.
• Excellent communication and relationship-building skills.
• Highly organised, proactive and delivery-focused.
• Strong commercial acumen with a customer-first approach.
• Tech-savvy, data-driven and comfortable working with HR systems.
• High levels of integrity, resilience and sound judgement.

Desirable

• Change management experience.
• Exposure to HR systems that support ER case tracking.
• Experience working in regulated environments.
• Multi-sector experience.

Benefits

• Be part of a growing national organisation with real purpose.
• Genuine opportunities for career progression
• 25 days' annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• A workplace that celebrates diversity and champions inclusion - everyone is welcome.