Equipment Coordinator

Encore; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare after 12 months

Employee volunteering program

Enhanced family leave provision

Perkbox and Employee assistance

Company sick pay

Employee recognition scheme

Referral scheme

Career path support

Access to state-of-the-art technology

Global presence and opportunities

Long Service Programme

Job summary

Encore is seeking an Equipment Coordinator in Uxbridge to process all incoming business activity and billing information while delivering outstanding customer service. You will manage order entry, updates, and equipment transfers to maximise utilisation and reduce costs, reporting to the Warehouse/Manager team.

The role focuses on improving internal service levels, coordinating with Venue and Production teams, and supporting transportation between venues and events.

Qualifications

• 2+ years of customer service experience, within audio-visual or related service industry preferred.
• Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems.
• High degree of commitment to service excellence.

Responsibilities

• Deliver World Class Service - Provide outstanding service to internal and external customers.
• Process equipment requests and order entry.
• Develop relationships, both internal and external.
• Respond in a timely manner to all orders and inquiries.
• Drive results by offering technology and service solutions to maximize equipment utilization and reduce costs.
• Oversee internal equipment transfers to maximise availability and reduce subrental costs.

Skills

Deliver World Class Service

Ownership

Instills Trust

Safety Conscious

Action Oriented

Tech Savvy

Communicates Effectively

Job description

Equipment Coordinator

Salary: £28,000 to £32,000 (depending on experience)

Position Overview

The Equipment Coordinator (EC) is responsible for processing all incoming business activity and billing information while providing outstanding customer service. The EC will administer all order entry processes including order updates with a focus on maximising equipment utilisation and act as a primary liaison to the Warehouse team, supporting Venue and Production team needs. Responsible for reducing subrental costs, increasing equipment utilization, improving internal customer service, and implementing cost-savings strategies. Support the transportation process between venues and events. The Equipment Coordinator will report to the Manager, Labour/Technology or Warehouse Manager.

Encore, Uxbridge

Your perspective

• Private Healthcare after 12 months
• Employee supported volunteering
• Enhanced family leave provision
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities

Customer Service & Order Entry

• Deliver World Class Service - Provide outstanding service to internal and external customers.
• Process equipment requests and order entry.
• Value People - Develop relationships, both internal and external.
• Respond in a timely manner to all orders and inquires.
• Drive Results - Offer technology & service solutions to meet customer needs while focusing on increasing utilisation of warehouse inventory.
• Follow up with field team post-event when needed.
• Gather equipment shortage data and source equipment from internal and external sources to fulfill those needs.
• Oversee internal equipment transfers with an emphasis on keeping company-owned equipnment in use and available as often as possible to maximize cost reduction.

Administration & Reporting

• Inventory system entry of all warehouses sourced orders and accurate internal billing.
• Ensure all system packages are up to date.
• Maintain non-barcoded items within the system for accuracy.
• Do the Right Thing - Assist with communication on shortages and overdue items to be reconciled.
• Assist in developing strategies for maximizing internal resources in an effort to lower costs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Requirements

• 2+ years of customer service experience, within audio-visual or related service industry preferred.
• Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems.
• High degree of commitment to service excellence.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Work Environment

Work is generally performed at an office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.