Technical Lead Video Encore Full-Time Contract

Production Futures Limited; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private Healthcare

Enhanced family leave

Perkbox & EAP

Company sick pay

Referral scheme

Career progression

State-of-the-art technology

Global opportunities

Long service programme

Job summary

Production Futures Limited in the United Kingdom seeks a Technical Lead to oversee the setup and operation of large-scale AV systems for live events, ensuring exceptional customer satisfaction and coordinating with a Technical Supervisor or Manager.

You will configure video control systems, rig LED displays, manage networks, and lead onsite teams while troubleshooting issues in fast-paced environments, all while upholding safety and client relations.

Qualifications

• Experience configuring and operating large-scale AV systems.
• Able to configure video switching/control systems (Barco E2/S3).
• Experience configuring LED screens and control processors.
• Knowledge of video signal distribution (Lightware, Blackmagic, Birddog).
• Knowledge of networking for AV (VLAN/IPMX/NDI).
• Ability to lead a team on installs and derigs.
• Responsible for setup, operation, and strike of AV equipment.
• Troubleshoot problems quickly and effectively.

Responsibilities

• Configure and setup standard Video Control Switching systems (Barco E2/S3).
• Configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design).
• Rigging and alignment of multiple projection systems.
• Configure, build and repair LED screens and control processors (Absen/GLUX/Novastar COEX).
• Understand network infrastructure and protocols for signal and control (VLAN/IPMX/NDI).
• Lead a team as HOD on installs and derigs with clear communication.
• Ensure accurate setup, operation, and breakdown of intermediate AV equipment.
• Troubleshoot technical issues and resolve problems quickly.

Skills

Leadership

Team management

Customer service

Communication

Troubleshooting

Technical ability

Tools

Barco E2/S3

Lightware

Blackmagic

Birddog

Decimator Design

Absen/GLUX/Novastar COEX

VLAN/IPMX/NDI

Easyjob

Vectorworks

Lucidchart

Job description

Benefits

• Private Healthcare after 12 months of service
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the‑art technology
• Global presence and opportunities worldwide
• Long Service Programme

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

Key Job Responsibilities

Equipment Operation

• Configure and setup standard Video Control Switching systems (Barco E2/S3)
• Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
• Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
• Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
• Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
• Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.

Do the Right Thing

• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Customer Service

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

See the Bigger Picture

• Anticipates equipment challenges and changes in a timely and professional manner.
• Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart)

Do the Right Thing

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.

Drive Results

• Increases revenue by utilising floor up-selling techniques.
• Work with clients to finalise invoices.
• As needed, work within Encore systems and applications

Disclaimer

• or hospitality experience is preferred.