AV Operations Manager

Encore Global; Uxbridge; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Private Healthcare after 12 months

Volunteer program

Enhanced family leave provisions

Perkbox

Employee assistance Programme

Company sick pay

Employee recognition scheme

Referral scheme

Career path and support

Access to state-of-the-art technology

Global presence and opportunities

Long Service Programme

Job summary

Encore Global in the United Kingdom seeks an AV Operations Manager to lead event delivery and on-site setup, from small meetings to large-scale productions. You will coordinate with hotel teams, rig/derig equipment, and ensure client satisfaction while driving revenue opportunities across events.

The role emphasizes strong AV experience, customer service, and proactive client engagement to develop solutions and maintain exceptional standards during live events.

Qualifications

• Experience in AV / live events and showing ability to manage event delivery.
• Experience in the hospitality/service industry.
• Experience in educational or event environments is beneficial.

Responsibilities

• Act as main client contact to ensure requirements are met.
• Prepare, rig and de-rig equipment on-site with technicians.
• Advance client discussions to identify needs and sell services.
• Develop standard set designs/visuals to help clients visualise options.
• Upsell production services to maximise revenue across events.
• Contribute to sales forecasting and lead generation for events.
• Maintain budget awareness and manage in-house vs outsourced services.
• Collaborate with hotel and London teams on sales literature and promotions.
• Attend weekly meetings to align on timelines and deliverables.
• Foster internal relationships to support client outcomes.
• Coordinate equipment movements and turnover reporting with the London office.

Skills

AV / live events experience

Hospitality industry experience

Education in a related field

Education

High School Diploma, Mathematics and English GCSE or equivalent

Job description

AV Operations Manager

Uxbridge, UB8 2LS

£35,000 to £38,000 (dependent on experience)

Your perspective:

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Your area of responsibility:

Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.

• Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
• Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues.
• Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements.
• Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.
• Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc.
• Participates in capture rate discussions and suggests ways to capture lost business.
• Monitors sales files to review upcoming groups and to ensure that sales processes are followed.
• Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads.
• Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service.
• Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue.
• In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure.
• Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage.
• Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house.
• Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers.
• Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse.
• Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
• Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting.
• Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required.
• Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts,
• Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity.
• Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline.
• Ensure good use of technician’s time by managing shift basis effectively and offering this resource to sister hotels.

What you bring with you:

• High School Diploma, Mathematics and English GCSE or equivalent is preferred.
• Strong AV / live events experience would be preferred
• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Our promise to you:

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers