Equipment Coordinator

Encore Global; Uxbridge; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare

Volunteer program

Family leave provision

Perkbox

Employee assistance Programme

Sick pay

Recognition scheme

Referral scheme

Tech access

Global opportunities

Long service programme

Job summary

Encore Global in Uxbridge is seeking an Equipment Coordinator to manage order entry, billing data, and customer service for event equipment. This role focuses on maximising equipment utilisation and supporting the Warehouse, Venue, and Production teams.

The EC will be the primary liaison to the Warehouse and will work to reduce subrental costs while ensuring timely responses to field teams and customers. The position offers a clear career path and a collaborative work environment.

Qualifications

• 2+ years of customer service experience, preferably in AV or related service industry
• Ability to work in a fast-paced, high-volume environment and solve problems creatively
• Strong commitment to service excellence

Responsibilities

• Deliver World Class Service - provide outstanding service to internal and external customers
• Process equipment requests and order entry
• Develop relationships with internal and external stakeholders
• Respond promptly to orders and inquiries
• Maximise equipment utilisation and support cost-reduction goals
• Coordinate transfers and keep equipment available for events

Skills

Customer service

Order entry

Communication

Job description

Encore, Uxbridge

Equipment Coordinator

Salary: £28,000 to £32,000 (depending on experience)

Position Overview

The Equipment Coordinator (EC) is responsible for processing all incoming business activity and billing information while providing outstanding customer service. The EC will administer all order entry processes including order updates with a focus on maximising equipment utilisation and act as a primary liaison to the Warehouse team, supporting Venue and Production team needs. Responsible for reducing subrental costs, increasing equipment utilization, improving internal customer service, and implementing cost-savings strategies. Support the transportation process between venues and events. The Equipment Coordinator will report to the Manager, Labour/Technology or Warehouse Manager.

Your perspective:

• Private Healthcare after 12 months
• Employee supported volunteering
• Enhanced family leave provision
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities

Customer Service & Order Entry

• Deliver World Class Service - Provide outstanding service to internal and external customers.
• Process equipment requests and order entry.
• Value People - Develop relationships, both internal and external.
• Respond in a timely manner to all orders and inquires.
• Drive Results - Offer technology & service solutions to meet customer needs while focusing on increasing utilisation of warehouse inventory.
• Follow up with field team post-event when needed.
• Gather equipment shortage data and source equipment from internal and external sources to fulfill those needs.
• Oversee internal equipment transfers with an emphasis on keeping company-owned equipnment in use and available as often as possible to maximize cost reduction.

Administration & Reporting

• Inventory system entry of all warehouses sourced orders and accurate internal billing.
• Ensure all system packages are up to date.
• Maintain non-barcoded items within the system for accuracy.
• Do the Right Thing - Assist with communication on shortages and overdue items to be reconciled.
• Assist in developing strategies for maximizing internal resources in an effort to lower costs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Requirements

• 2+ years of customer service experience, within audio-visual or related service industry preferred.
• Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems.
• High degree of commitment to service excellence.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Work Environment

Work is generally performed at an office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.